Get to Know MLT
Here at MLT, we are so concerned with providing fantastic answering services for professionals that we 
sometimes forget to stop and talk about ourselves. In order for you to trust us with your unique business needs, you need to know that we are reputable and stable. We are proud of our longevity in the answering service industry, so if you’re interested in knowing more about our dedication to our clients, 24 hours a day, seven days a week and 365 days a year, keep reading:
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We are a professional answering service and call center located in Aston, PA. We provide something that is all too rare in today’s digital world: a live, friendly and helpful voice for every caller, anytime. Anytime? Yes! That’s day or night, 365 days a year. Our company started in 1996 when Gordon Mott acquired a small answering service based in Media, PA. With three operator stations and eight employees, we set out on our destiny to become the company we are today. Our company has rapidly expanded since then thanks to our dedication to providing top-notch customer service, developing career minded professional staff, and investing in industry specific technology. Our success is also partially because of our ability to adapt and change to the changing industry. The telephone answering service of today is far different from just twenty years ago due to the impact of technology. A key component of our service offering is robust technology that provides reliability and assurance that it will always be available to answer the client’s calls. All of this has led to us servicing over 400 businesses in the greater Philadelphia area and across North America. We provide them with customized live answering and messaging services, assist with more revenue opportunities, improve customer retention and enable better management of labor/human resource costs. We serve a wide variety of organizations in high-touch client environments, including special focuses for trades and services professionals, healthcare providers, and property management providers. We understand every call is important, and we treat your calls like they are our own. Our vigilance to ensure consistency and professionalism has led to our earning the Association of Teleservices International’s Award of Excellence for outstanding service for ten consecutive years, including six top ten finishes. We have also been recognized by the Canadian Call Management Association for its Award of Excellence since 2008. But we do more than help our clients; we care about our employees as well. We are committed to providing a workplace that encourages employees to grow professionally while enjoying being part of a team. The average agent tenure at MLT is almost seven years! We are extremely proud of that fact, as it represents a true team commitment to each other and our clients. |
We are here to provide businesses with client service solutions that help them grow. Are you ready to be next? Download our free guide now, and find out what a telephone answering service should be doing for you.