These clear, strongly held set of core beliefs that reflect who we are and what you can expect from us.
We worked together, gathering input from every individual on the team to define MLT’s Family Values. Our values carry the thoughts and actions of every team member every day. Our values inspire us and drive our commitment to excellence in all we do.
When growing our team, we look for Individuals whose values align with MLT’s, as it is those individuals who will find success at MLT.
Our Family Values
For Success of Clients, Self, Team, and Company:
We are fanatical about service excellence
We are an extension of every client we answer for and consider ourselves to be part of their team. Aligning MLT with our clients, we are able to provide each caller with an experience where by the end of the call they feel heard, understood and valued.
We act with integrity & accountability
These are more than just words to us; they are the heart of who we are. We make clear our intentions & expectations, and we stand by our word. If we happen to miss the mark we own it and make it right.
We genuinely care
It starts with valuing our staff. MLT makes every effort to let our team know that we genuinely care about their wellbeing and their personal and professional success. They pay it forward by helping each other out and providing exceptional service to our clients and their callers. Beyond our walls, MLT cares about those in our community and we regularly support local organizations.
We are reliable, always available
24 hours a day, 7 days a week, 365 days a year we are open and serving our clients and their callers. Having robust technology with continuous back ups in place and a dedicated staff is the only way we are able to achieve this.
We smile & have fun!
If you are not having fun then you’re doing something wrong. At MLT we work hard and we also take every opportunity to celebrate victories and achievements. When you enjoy the people you work with and the environment you work in, it’s much easier to focus on supporting each other and providing quality service.