Professional Phone Answering Service
A live, personable voice
in a digital world
- 24/7 Answering Services
- After Hours Answering Support
- Virtual Receptionist Services
- Call Overflow & Office Hours Support
"MLT’s agents are very well informed, polite and respectful. They have common sense knowledge and a professional attitude which ensures all of our callers have a good experience; and that reflects positively on our practice."
NPS score gauges the loyalty of a firm’s customer relationships.
Clients think that they are reaching your team, even when you're unavailable.
Receive messages via text, phone, email, or pager – whatever works for you.
Focus on the customers in front of you without the stress of the phone ringing off the hook.
Your customers will come to know that a friendly, professional voice is always on the other end.
Show prospects you are ready for their business at any time, day or night, even when you’re out.
Trained professionals and compliant messaging handles protected health information.
Serving the greater Philadelphia business market and nationwide
Rated better than companies like Apple and Disney (via NPS score)
Our approach helps us get to know your business so we can better serve your customers.
We take customer service seriously. Not only do our agents go through extensive training and independent certification, they are each monitored and scored on multiple calls weekly to ensure we maintain our high levels of professionalism and quality.
Our agents have been with us for 7 years on average. Our agent’s experience and commitment to quality means better service for your customers.