Who’s Answering Your Business Phone When…?

Being a small business owner isn’t a 9 to 5 job; it’s a lifestyle. You can work as hard as you can and put in as many hours as is possible, but it seems like there’s always more to be done. You can’t always be the one greeting customers at the door or personally delivering a service. You also can’t always be there to answer your business’s phone. Whether it is late at night, over the holiday, or simply an inconvenient time for you, there will be instances that you can not pick up the ringing phone. So, what happens? Who is answering your phone when…

…Your customers need your services after 6 pm? Many industries don’t go to sleep for the night when the business owners do. If yours is one of these,  you may need an after-hours answering service to keep income coming in, even after the doors are closed for the night.

…People call with emergencies, even late at night? If you often deal with home emergency issues like busted pipes or broken A/C units, your customers need to get ahold of you right away. Nothing secures a person’s trust in your company like being there in their time of need.

…Your customers complain? If a customer is already upset, getting sent to voicemail will almost certainly make it worse. Many people today do not like leaving voicemails. You don’t want to lose a customer because they couldn’t get ahold of someone to resolve their problem.

…You are at Home? You know you can’t let late night calls go to voicemail but is answering all the calls yourself the solution? No way! Let a trained call center staff person handle your calls at night, so you can let go of daily stress. You’ll be refreshed and ready to serve your customers with the attitude and dedication they deserve after a night away from the ringing phone.

…There is a severe weather prone area? Heavy snowfall or flooding may mean you can’t always open for business at your regular time. With an answering service, the weather doesn’t have to disrupt customers calling you in the morning before you can safely get to your business.

…You want your entire office to enjoy a holiday? While you may want to take a break to enjoy a summer barbecue or holiday party together, your customers still expect quality and value. Don’t worry about missing revenue opportunities ever again with a live operator answering service. Customer retention and satisfaction won’t be a source of concern, even during the peak holiday season.

If you were unsure of the answer to one or more of these questions, it’s time to start looking into an after-hours telephone service staffed by trained professionals. An after-hours phone service is tailored specifically to companies that have a full-time staff during regular business hours but need a service to be available after they go home. This may include law firms, companies in the medical field, trades and service groups, or property management companies. Whether you are concerned with lost revenue, keeping up with the competition, customer satisfaction or a little bit of everything, an after-hours telephone answering service could be the perfect solution to it all. Ready to take the next step? Download our free guide and learn how to choose the perfect telephone answering service for you.  

Related Links:
Tips for Creating a Professional Phone Greeting for Your Business
Answering the Call: The Real Value of Customer Service Explained
Relax! A National Answering Service Has You Covered…