Top 5 Answering Service Blog Posts of 2013

Let’s face it, there is an awful lot of stuff in the business world that, on the surface, does not appear to be very exciting.  When I go to a business or social function and get the inevitable   question of “Where do you work”, and I respond with “A professional answering service”, the response is usually somewhere between crickets chirping to a feigned interest comment like “Oh, so you take a lot of phone calls?”.  On the other hand, when I respond with something a little more descriptive like: “We provide a friendly, live voice to the most important people for a business – the clients, prospects or patients that are the source of all revenue to that business”; I seem to get a lot better conversation started.

Our blog is not too different, when we create titles and content that our audiences can really relate to, the readership of those blogs seem to far exceed the others.  Therefore, it only seemed fitting for our final blog post of 2013, to recap the top 5 answering service blog posts of this year, as determined by their readership popularity.  Enjoy!

#5: Professional Answering Service Gives Personal Touch to Digital World

“Ain’t technology great?  Yea – when it’s working!!” Love it or hate it, technology has become an integral part of our lives.  Some of the most dreaded words these days in the working world are “the system is down” or “I lost my smart phone”.  Why?  Because when the technology we use to perform our daily tasks is taken away, our ability to be productive takes a massive nose-dive. read more…

#4: Secure Text Messaging From Your Call Handling Service

Why is secure text messaging important?  Well, In the United States, about 113 smartphones go missing each minute (that’s 160,000 a day!).  If you’ve been unfortunate enough to have lost a smartphone in the past, you know how frustrating it can be.  Not only have you lost your phone, but most likely a large amount of personal information which can be easily accessed by anyone with less than honorable intentions (even if you’re one of the few who actually utilize the phone’s security features!).  read more…

#3: The Doctors Answering Service and Why We Love It

Between career, family and personal responsibilities, many of us seem to have a few too many priorities in life to keep our own personal health high on the list.  However, when a health issue or injury does occur that is serious enough to keep us from doing our daily activities, getting our health back becomes our number one priority.  When faced with such an issue, the last thing you want is to have to leave a voice-mail for your doctor or medical specialist on an automated system, wondering with increasing anxiety and uncertainty what will happen next (especially if over a long weekend or holiday!).  When done correctly, the doctors answering service is designed specifically to keep that from happening. read more…

#2: Is Your Call Handling Service Growing Your Revenue?

Why do organizations engage a call handling service?  If you said “to answer the phone” you would be wrong.  Anyone can answer a phone, but it is interesting to note that, even in the world of business professionals, only a small percentage actually answer their phones in a manner consistent with best practices for phone etiquette and verbal communications.  read more…

#1: A Live Operator Answering Service vs. Automated Voice-mail

We are big believers in automation.  I know that may sound counter-intuitive coming from a provider of live operator answering services where the alternative might be an automated voice-mail system; but automation is actually helping our business grow.  The real key is in automating the ‘right parts’ of the communication process, while at the same time maximizing the value of the human connection that can only be extended through interaction with a live person. Read more…

There you have it!  We hope you enjoyed this brief review of our most popular articles for 2014.  From all of us at Main Line TeleCommunications, we sincerely wish you a wonderful holiday season and a very happy New Year!

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