Year-To-Date Reality Check from a Live Operator Answering Service

Year-To-Date Reality Check from a Live Operator Answering Service

One month down already in 2014, with at least three major snow events, multiplesnow again? call for live operator answering service single digit temperature days, school delays, event  cancellations…  Oh, and are you on plan for the year now that month #1 has come to an end?

Most of us welcome in the new year with excitement and grand plans for all that we will achieve, but mother nature can quickly put a damper on our plans as we attempt to get the year off to a good start.  As a live operator answering service, we have been quite busy so far this year because we answer the phones on our clients’ behalf when they are unable to do so.  Bad weather is, at the very least, an inconvenience for all of us, but it is nice to know that even in the face of all these recent storms, when your clients, prospects or patients need you, the call will still get through.

Repeated Interruptions Take Focus Away

We all have times where our work seems to be one ‘fire-drill’ after another.  At these times we become very reactive and focus only on the basics just to get through.  However, when this becomes the norm, as opposed to the exception, our longer term goals and strategic direction is adversely affected.  For many across the country, these recurring major weather events in the past month have created enough interruptions to derail a good start to the New Year.

Getting Back on Track

To get back on track, we need to force ourselves to put a little focus each day back on our longer term goals.  Remind yourself that these ‘interruptions’ will soon be coming to an end and figure out what specifically you and your team need to do so that ‘a tough first month’ doesn’t end up affecting your overall goals for the whole year.  A good answering service can assist in this process.  We provide outsourced communications labor to our clients; and by developing or updating your inbound calling procedures, we can often find ways to minimize unnecessary interruptions and help you save time to focus on more important tasks.

Live Operators Manage Expectations Best

Regardless if it is weather related, a random power outage, holiday events, or just those days when your office is short-staffed, interruptions happen throughout the year.  Although electronic communications have come a long away, nothing compares to a live, friendly operator when it comes to taking calls and properly managing the expectations of your callers, either after-hours or when your office staff is not available.  Please stay safe out there this winter and if you need us for any reason, we’ll be here!

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