Relieve Holiday Stress with an After Hours Answering Service

Posted December 5, 2012 in after hours answering service by admin

Over the last few years, it seems one of the main themes at business practices both large and small is ‘do more with less’. A persistently challenging economy has caused a large majority of businesses to focus on cutting costs and piling more work on a limited number of employees. While everyone needs to do their part to work through tougher times, it is imperative that we all still get some time to relax and recharge the batteries.

Go Ahead – Google Holiday Stress

Years ago, I would have been hard pressed to connect the words ‘holiday’ and ‘stress’. But apparently it has become quite a common theme. Googling ‘holiday stress’ yields literally thousands of articles about how to manage stress through the holidays, and almost all of them have been published within the last few years. It does make sense though. There has been a significant increase on the demands of the majority of employees as well as business owners in recent years. Yet the holidays are something most of us very much look forward to so we don’t want reduce or diminish the planning of our holiday activities. Therefore, more work at work, and more work at home equals holiday stress.

After Hours Answering Services Reduce Stress

For service driven organizations, much of the work stress comes from making sure the customers are all well taken care of. I’ve known both business owners and employees who’ve lost plenty of sleep due to concerns over client issues. As a provider of both 24/7 and after hours answering services, we know in many cases it doesn’t have to be this way. Engaging a quality answering service that will partner with you and understand your business needs goes a long way to improving client communications and reducing the client service stress levels of you and your employees.

It Doesn’t Have to Be a Holiday

Making a small investment to improve communications with your clients has several benefits. Your clients will be able to reach a live person, have their concerns or questions immediately heard, an accurate and detailed message will be routed to the appropriate contact(s) within your organization, and escalation procedures can be initiated immediately if it is a high priority issue. If taking good care of your clients is a high priority, a voice-mail system simply cannot compete with the high-touch service level of a good after hours answering service. Whether it is holiday time or not, better communications with your clients always has a positive impact on your bottom line.

To learn more about Main Line TeleCommunications, please download our free guide:
Free:10 Tips For Choosing A Telephone Answering Service

Or visit our Contact Us page.