How Live Virtual Receptionist Services Create Real Value

Posted February 28, 2012 in 24/7 answering service, virtual receptionist services by admin

It is a simple equation – the more value you can create for your clients, the more likely they are to:

1.) Stay with you
2.) Give you more business, and
3.) Refer you to others

However, creating real value seems tougher these days. Advances in technology and the amount of ‘free’ information now available at your finger tips has really disrupted the traditional marketing and sales models we have used to demonstrate our value as business organizations. So, without a major new investment of time and money in new marketing channels, how can you add more value for your clients? That’s where live virtual receptionist services come in.

Stay With You

One of the main reasons customers leave is lack of response. When they have questions or issues, they want them resolved quickly or at least given the next step in the process. When they can’t get an immediate response from you, they are more likely to move on. Live virtual receptionist services eliminate this from happening. No matter what time of day or night, or what day of the year, you can have your business calls answered by a professional representative that provides the confidence to your clients that their issues or questions are being properly handled.

Give You More Business

The heat of the moment is a powerful thing. You know your clients are often just as busy as you. When they call in with a question or idea that could lead to more business, you don’t want that call to go unanswered. Even if they take the time to leave a voice-mail, the idea or question will no longer be top-of-mind with them by the time you respond. Utilizing live virtual receptionist services enables you to capture this information and have it properly prioritized and routed, which greatly increases the probability that you will generate new business from those calls.

Refer You to Others

I’m sure you’ve heard it before. A really happy client will tell at least one person about you, a really unhappy client will tell at least 10 people. Obviously, we all want to keep our clients happy, and client referrals are one of the best ways to develop new business. We’ve had several of our live virtual receptionist services clients tell us how excited they were in regards to the number of new referrals they received after they had engaged our services. When asked what their clients were saying about them, ‘you can reach them anytime’ was the most common response. For most service oriented businesses, people still want to talk to people, and by providing that option 24/7, you will add real value to your own business.
To learn more about Main Line TeleCommunications: Learn More

Or visit our Contact Us page.

Remember, we always have an open line for you: 877-992-9700