Live Answering Services for Small Businesses

Live Answering Services for Small Businesses – A Potential Solution for You

How many hours a do you work in a week? I believe the average for small business owners is still in  the 60+ hours-per-week range. This is a significant amount of time, energy and sacrifice to build a successful business. The unique thing about small business owners is, they can wear so many hats in a day: leader, manager, employer, accountant, marketer, sales-person, etc. and still have energy for more at the end of the day.

The Big Question

The biggest questions I hear from small business owners on a regular basis are ‘how can I continue to grow my business’ and ‘how can I get more done in the same amount of time each week’.  Of course, there are all kinds of responses that come to mind when these questions are asked, but one of the best answers I’ve heard recently is this: Secure quality resources to which you can delegate important tasks that will serve your clients and prospects as well as or better than you currently do.

This answer works especially well for small business owners for two reasons.  First, small business owners are used to being in control of every aspect of the business, so it is sometimes difficult for them to delegate important tasks, but it is a crucial step in getting them to where they ultimately want to be.  Second, quality resources can be a number of things; full or part-time personnel, an outside consultant, better technology resources, or even live answering services.

A Safe Investment

We may be a little biased here, but we have found that live answering services for small businesses are one of the easier items to implement as a resource to grow your business or get more done in the same amount of time.  Why?  Because, when done correctly, there are very few variables or unknowns.  Getting a quality service, that is customized to your specific business, is a safe investment.  Depending on your business model, this can free up several hours of time for you and your employees each week to focus on important areas of the business, while at the same time, improving client/prospect communications and customer satisfaction.

Please let us know your thoughts.  Is a strategic review of exactly how you and your employees engage your clients and prospects on a day to day basis something you have done recently?  If not, now may be the time.

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