How an Answering Service Becomes an Extension of Your Company

How an Answering Service Becomes an Extension of Your Company

Are your phones ringing off the hook, distracting your already busy staff from their main job telephone answering service as extention of your companyfunctions? Or maybe you are out on a job and missing important calls that you never have time to take? Missed calls, failure to return messages, or distracted team members will all ultimately equal a loss of quality and diminish your business reputation. These scenarios are easy to avoid by simply hiring a call answering service. But will your clients or patients be able to tell their call was outsourced? No! Here’s a few ways your professional remote receptionists will be just like one of your own staff members:

They’re Highly Trained

When you decide to hire an answering service, you are gaining the professional help of those who will treat your business like it is their own. Your new remote receptionists will give your customers personalized access to your organization on a constant basis, showing them that you value their patronage. In order to do this, they must be highly trained. But don’t worry- that will all be handled by the answering service. You don’t have to take the time or budget to train them; you’ll just have a fully-trained professional, ready to answer your calls!

They Speak English

It’s become all too cliche to have a large corporation’s “receptionist” actually be someone overseas, with very little understanding of the English language. This doesn’t have to happen to your company. You can employ a US-based company that only employs those with exceptional English-speaking skills. Even if some callers stray from the frequently asked questions, the representatives will be able to communicate with them in a professional manner.

Your Message Will be Personalized

Don’t worry about your telephone service giving a bland, generic speech every time they answer the phone. The message your professional receptionists will portray will be exactly what you want it to be, just like if your after-hours receptionist was one of your own staff members. You can have complete control over what your answering service can do and say. There is unlimited flexibility in when and how a remote receptionist can handle your calls and the service is customized to meet your specific needs.

No matter what business you are in, if your customers are not happy, your business will not be successful. For more helpful advice on how to decide on which answering service to choose, download our free guide 10 TIPS FOR CHOOSING A TELEPHONE ANSWERING SERVICE. Or visit our Contact Us page.  

 

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