Helping Patients By Being There At All Hours: How An Answering Service Will Help

Helping Patients By Being There At All Hours: How An Answering Service Will Help

It does not matter if your medical office is small or large, a live answering service can be Home_Health_Care.jpgextremely beneficial. It is highly important that your patients’ needs are met, and they will appreciate the fact that they can reach your company when they need to- even during the night. When you make the decision to hire a live answering service, you are gaining the help of professionals who will treat your medical office like their own. They will become like a staff member, and your clients’ needs will be met efficiently. Good medical answering services recruit highly trained professionals who know and understand the importance of each phone call that comes into an office. Incorporating after-hours telephone services as a part of your health care providing options will:

Make Sure You Never Miss a Call

A professional answering service works for you, 24 hours a day and seven days a week.  A live answering service gives your clients the comforts they need, when wanting to speak to an actual person, rather than a recording. These professionals are trained to take detailed messages and provide information to clients.

Help Retain Patients

Patients who get your voice-mail box, instead of a live person, get easily frustrated. That frustration reduces loyalty and makes them more likely to seek a different provider.  However, using a quality medical answering service solves this issue by ensuring your patients receive a friendly professional on the other end of the line regardless of the time they are calling you.

Makes You Look More Professional

An answering service gives customers human access to you on a constant basis, showing them that you value their service and giving off the image of a very successful medical office.

Costs less Than an Overtime Receptionist

Hiring a professional answering service is not only useful, but it’s actually cost effective as well. While it may be easy to understand that having a receptionist on call after 5 pm is beneficial, is it worth paying someone to stay in the office until 7 or 8? Those extra hours, probably paid at time and a half, really add up. A remote receptionist can give you all the benefits without the costly man hours.

You shouldn’t go with just any answering service; make sure you take the time to understand what each service offers, and what they specialize in. Download our free eBook, 10 TIPS FOR CHOOSING A TELEPHONE ANSWERING SERVICE for more help in the decision making process.

Related Links:
Is Your Medical Answering Service HIPAA Compliant?
Reducing Patient No-Shows with a Telephone Answering Service
Appreciating the Doctors Answering Service

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