A Good Model – How Medical Answering Services Help Business Thrive

A Good Model – How Medical Answering Services Help Business Thrive

We go to the doctor to help us get better.  Whether it is the family doctor or a specialist  medical answering services practitioner, most of us don’t really think of them as a business, but they are.  They are in the business of healing and helping us maintain happier healthier lives.  It is not an easy business either.  These doctors need to stay on top of all the rapid changes and advancements in their respective fields.  They also need to stay compliant with changing regulations, understand the various insurances used for coverage, and, most importantly, maximize the time they have with their patients.  So what does that have to do with medical answering services?

 

Mission Critical Needs

Medical answering services are used by a large number of medical offices because there are critical needs to: 1. Process a lot of information without making errors, 2. Provide effective communications between patients and doctors, and 3. Have a live person answer when a patient calls.  For each unique practice, the answering service should be customized specifically to provide the necessary support to the office staff and doctors to meet these mission critical needs.  Think about your own personal experiences – if you are seriously ill or have a last minute question regarding a scheduled surgical procedure, the last thing you want when you call your doctor’s office is to get a voice-mail prompt, or worse yet, be told the wrong information.

Why the Model Works

When implemented properly, medical answering services can help doctors’ offices thrive because they act as an integral partner in enhancing communications.  Just like any other industry, there are some doctors offices that are better at running the ‘business’ side of things than others.  We have been very fortunate to engage several of those offices that understand the value of our offerings and our continuing efforts to adhere to best practices within our own industry.  By understanding that it is a collaborative partnership and not just a monthly expense, clients of ours have shared with us their noted increases in patient satisfaction and even industry recognition as top providers in their field.

Expanding Beyond the Status Quo

Whether or not you are in the medical field, answering services these days are becoming more popular for a variety of client service driven organizations.  The models that work well in the medical industry have also been proven to deliver similar results in other industries where enhanced client communications can create revenue increases and more sustainable business practices.  If you have not considered a service in the past, or if your current provider isn’t meeting your expectations, it may be time to make some changes for the better.

 

To learn more about Main Line TeleCommunications, please download our free guide:
Free:10 Tips For Choosing A Telephone Answering Service

Or visit our Contact Us page.

 

Related Links:
Are You the Best Service Provider to Your Clients? Why Answering is Key
Medical Answering Services – What Do Patients Hear When They Call?
Why Doctors Use a Professional Answering Service (& you should too!)