Give Customers the WOW Factor This Busy Shopping Season
This holiday season, the average American will spend $939 on gifts. Just imagine how much revenue your company could rake in if you are able to serve the needs of new and existing consumers!
It’s not just the sound of merry music that fills the air this festive period but also, consumerism. Consumer habits tend to change in the run-up to the New Year and unless you are able to handle an increase in customer demand, chances are you will miss out on a lot of profit. Being able to relieve existing employees from busy phones, giving them valuable time off, and increase customer satisfaction is something a call answering service can help you with this holiday season.
Closing the Office
Employee happiness is equally as important as customer satisfaction because, after all, where would you be without your amazing team? With that being said, it is important that you give team members some freedom during the holidays. Spending long hours in the office can cause productivity levels to dwindle, which may contribute to a spike in the number of customer issues and complaints your business receives. Backup phone support will provide holiday support at the busiest time of year.
Handle Overflow Calls
Consumers may search elsewhere for holiday-inspired gifts if they are put on hold for a long period of time or worse, notified that nobody is available to answer their call following a lengthy wait. Failure to handle overflow calls is a major cause of revenue loss and customer dissatisfaction. Hiring a temporary phone service will effectively decrease the on hold times.
Phone customer service can contribute to how well your business fares in the time leading up to the merriest day of the year. Greetings are customized to suit your needs and professionalism is ensured. Give your customers the WOW factor this holiday season and make it a goal to never lose a customer due to being closed or having long hold times.