Engage a 24/7 Answering Service to Win More Business

Engage a 24/7 Answering Service to Win More Business

The first month of the new year is almost over.  No doubt you started the month with a better 24/7 answering service plan and bigger expectations for this year than in years past.  Most of us work a bit harder in January, putting in that extra effort to ensure the year gets off to a good start.  But by February and March, we find the workload and business challenges are the same ones we’ve always encountered; and we fall back on some bad habits that can limit our progress.

24/7 Answering Service Overcomes the Status Quo

So how do we overcome this yearly pattern?  Engaging a professional 24/7 answering service is an excellent way to break the pattern and finally have your ‘big year’.  Think about it – real change comes from making a significant adjustment to your daily activities and then committing to that change to make it a behavior.  If you are able to spend a larger portion of your week focused on the strategies and tactics to improve your business, vs. the ‘fire-drill’ mode that many of us fall into in service oriented business models, your success rate will increase dramatically.

It’s About Time

As we’ve discussed before on this blog, answering the phone is one of the biggest time-eaters for most businesses.  A quality 24/7 answering service ensures your business phones are always answered by a helpful, courteous and knowledgeable professional.  And, by customizing the service to your specific business needs, inbound calls will be prioritized, routed or messaged to the right contacts in your organization.  This both increases customer satisfaction, and frees-up a significant amount of time for you and your staff to focus on important priorities.

Understanding the Difference

So what will you do this year?  Have you worked a bit harder in January?  Or are you committed to changes in your daily and weekly habits that will drive a real and noticeable impact to the upside come December 31st?  We have seen it happen time and time again; a 24/7 answering service is a tool that can definitely help get you there.

 

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