Why Doctors Use a Professional Answering Service (& you should too!)

Posted August 28, 2012 in doctor answering service, professional answering service by admin

Over the last several decades, a large majority of physicians and doctors offices adopted the practice of utilizing a professional answering service. Why? Because it made sense to best serve the patients’ needs. In their profession, doctors need to: 1. Process a lot of information to stay current in their particular areas of expertise, 2. Maximize face-time with patients and 3. Be available to respond at any time of day or night when on call. By engaging a 24/7 or after-hours answering service, doctors found the extra communications support enabled them and their staff to stay more focused on their top priorities as noted above.

Is Your Business That Different?

Although answering services have traditionally served doctors and other service professionals that specifically require 24/7 call availability, we have noticed in recent years many other types of businesses are also starting to engage them. With advances in communication technology and the explosion of social media over the last decade, there are a number of new business models out there where the traditional receptionist role is not a good fit, yet the need still exists for good phone coverage to properly service clients.

Also, thanks to the Internet, people now have the expectation that they should be able to reach you on a 24/7 basis. To keep clients happy and ensure new prospects can easily get through, many companies are using customized answering service programs for overflow and after-hours calls; or even as a supplement to their on-line and social media communication strategies.

The Doctors Got It Right

As a business owner or manager, you need to 1. Process a lot of information, 2. Maximize time with key clients and 3. Have your company be responsive when clients or prospects want to reach you. These are almost the same priorities we noted for the doctors and physicians above. Professional answering services may not be for every business but if you are looking for an edge over competitors, or ways in which you and your staff can find more time to focus on your top priorities, then it may make sense to investigate answering services or upgrade to a provider that better suites your current and future business needs.

To learn more about Main Line TeleCommunications, download our free guide:
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