The Doctors Answering Service and Why We Love It

The Doctors Answering Service and Why We Love It

Between career, family and personal responsibilities, many of us seem to have a few too many priorities in life to keep our own personal health doctors answering service high on the list.  However, when a health issue or injury does occur that is serious enough to keep us from doing our daily activities, getting our health back becomes our number one priority.  When faced with such an issue, the last thing you want is to have to leave a voice-mail for your doctor or medical specialist on an automated system, wondering with increasing anxiety and uncertainty what will happen next (especially if over a long weekend or holiday!).  When done correctly, the doctors answering service is designed specifically to keep that from happening.

Knowing vs. Waiting and Worrying

Many doctors offices utilize live answering services specifically to help manage the communications process.  If you have a serious issue, you will already have a certain level of anxiety.  That anxiety level, which is likely counterproductive to your healing process, can rise quickly if you are not able to voice your issue(s) directly with a real person.  By simply talking to a live, knowledgeable, and friendly person that lets you know what the next step is for your issue, your anxiety level will be better managed or reduced.  A quality answering service can provide that live person on the other end of the line on a year-round 24/7 basis.

Remember, it is Still a Business

It would be great if your doctor could personally take your call, day or night, every time you had a question; however, handling their patients in that manner would very quickly put them out of business.  When it comes to our own health issues, we tend to hold our medical providers to a different standard. But at the end of the day, they have the same issues and challenges as any other business.  They have staffing issues, technology challenges, budget concerns, profit and loss reports and all the other matters involved in the running of a business.  Fortunately, the majority of them recognize that accurate and timely communication with their patients is paramount to rebuilding health and creating good doctor/patient relationships.

Share the Love

‘Love’ is probably not the first thing that comes to mind in regards to your doctors answering service, but just about everyone does greatly appreciate the ability to reach a live and helpful person when they have to make the calls that really matter in regards to their health or the health of their family members.  Yes, electronic communications will continue their great expansion of recent years, but for the foreseeable future, a live person on the other end of your important phone calls will have no substitute.

To learn more about Main Line TeleCommunications, please download our free guide:
Free: 10 Tips For Choosing a Telephone Answering Service
Or visit our  Contact Us page.

Related Links:
A Good Model – How Medical Answering Services Help Business Thrive
Why Doctors Use a Professional Answering Service (& you should too!)
Take Care of Your Customers, Utilize an After Hours Answering Service