Your Clients Deserve the Best Answering Service You Can Provide

Your Clients Deserve the Best Answering Service You Can Provide

Your clients deserve your best.  After all, that is why they engaged with you.  No matter what best answering serviceproduct or service you offer, your clients are with  you because they believed, at some point, that your offering was the best fit for their specific needs.  To keep them as good, revenue generating clients, you want them to continue to believe that your offerings are the best fit for them.  However, client relationships are like any other relationship.  If you don’t nurture them over time, they will likely go away.

Treat All Clients Like New Clients

New revenue generation is a big priority at most organizations, and because of this, a lot of extra care and attention is often given to new clients.  But after the newness wears off, many companies unfortunately fall into ‘maintenance mode’ and the energy and attention to detail that the client experienced early on, quickly begins to fade.  Of course, this is not done on purpose, it is simply a part of human nature in the relationship cycle.  Smart organizations recognize this and make a conscious effort to counteract it by designating specific processes to enter clients into   ‘nurture mode’ after the newness factor has expired.  A growing part of this ‘nurture mode’ includes providing the best answering service possible.

What Do They Hear When They Call?

The best answering service can be done internally, externally or as a combination of the two.  The point is, make sure you have the best possible answering services in place for your organization.  These days, your clients have multiple ways of reaching you.  That means when they actually pick up the phone to call you, their issue is likely a higher priority as opposed to e-mailing, texting or some other electronic communication.  When they do call, you want to make sure they don’t reach a distracted or ill-prepared employee, or worse yet, be frustrated by an outdated voice-mail system.  Since your clients are the lifeblood of your business, and communications methods have changed so rapidly in recent years, it now makes more sense than ever to aggressively review and update your processes and procedures in regards to how inbound client communications are handled.

Outsourcing for Good Measure

For our own answering service clients, many of their inbound calls lead to revenue generation opportunities.  They know that missing or mishandling just a few calls, whether from prospects, or existing customers, can mean significant amounts of lost revenue.  Therefore, they have put forth the extra effort to detail-out and apply best practices to their inbound call handling procedures for both internal staff and outsourced overflow or after-hours inbound calls.  They understand that by handling every single call in the best possible manner utilizing live operators, their revenue will be stronger and their clients will be much happier with them.

When was the Last Time?

A new year has begun.  You have likely made many plans and goals to help the new year be a better one for you, your clients and your employees.  But when was the last time you made aggressive improvements in the handling of your organizations’ inbound calls?  If it has been a while, it may be time for you to make some changes to help your clients understand you really are doing your best for their business or personal needs.
To learn more about Main Line TeleCommunications, please download our free guide:
Free: 10 Tips For Choosing a Telephone Answering Service

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