Perhaps you’ve considered bringing a medical answering service on board, but you’ve got concerns. What about the cost? Will customers respond well to an outside system? How will a medical answering service enhance your practice? You might be surprised to learn that medical answering services will not...
Are you the owner or manager of a medical practice? If so, you will understand the importance of being there for your patients. Their health concerns don’t just happen between the hours of 9am to 5pm, they can and do happen at all hours of...
Want to ensure your medical facility’s day-to-day operations run smoothly? If so, it’s imperative that your patient calls are dealt with productively by a team of well-equipped and knowledgeable staff. One of the main causes of medical center collapse is poor communication. Sure, your...
It does not matter if your medical office is small or large, a live answering service can be extremely beneficial. It is highly important that your patients’ needs are met, and they will appreciate the fact that they can reach your company when they need...
If you work within the healthcare industry, you already know the importance of protecting patient health information, but does your answering service? Any third party you contract to help you with client services is held to the same HIPAA guidelines as your own staff. To...
In order for a medical office to run efficiently, there are a number of people who need to be doing their jobs to the best of their ability. Nurses, physicians and staff need to work together to create the best patient experience possible. Medical...
In order for a medical office to run efficiently, there are a number of people who need to be doing their jobs to the best of their ability. Nurses, physicians and staff need to work together to create the best patient experience possible. Medical offices can...
I was at a medical industry conference early last month and the primary topic was the looming conversion to ICD-10. For those of you not in the medical industry, this conversion basically means that the 13,000 or so codes currently used by medical providers would be...
The Affordable Care Act (ACA) and the troubled launch of HealthCare.gov have dominated the spotlight for healthcare related news in the national media for some time now. And rightfully so; after all, most of us know of someone who either received a policy cancellation notice, faces...
Our company attended a conference last week for managers of medical practices and, as expected, HIPAA compliance was one of the big topics. Medical offices across the country have been converting to electronic health record (EHR) systems to remain compliant with HIPAA and related regulations. Although the...