Some companies rely heavily on dated voice-mail systems, others have multiple layers of frustrating voice-prompts, and some organizations, no matter when you call, have a live person answer the phone each and every time. So here’s the question: Out of those companies, which ones are...
The first month of the new year is almost over. No doubt you started the month with a better plan and bigger expectations for this year than in years past. Most of us work a bit harder in January, putting in that extra effort to...
24/7 Answering Service Please! Everyone works a bit harder this time of year. In addition to our ‘regular work’ we are diligently completing business planning for next year, finalizing the details to close the books on this year, and, oh yes, putting a good bit of personal...
Yes, the holidays are once again upon us. Every year, Thanksgiving week kicks off the start of the season and leads us into a December full of holiday parties, gift purchases and some much needed quality time with family and friends. However, this time of year...
The Internet vs. the Live Operator Let’s face it, for all its great advances in information and technology, the internet is still a very impersonal experience. That’s why the experts say your website needs to “grab their attention in the first 10 seconds or they’re gone”....
This isn't your father's business world anymore. The old barriers that drove the business climate in the 20th century no longer apply. We’re now in a world of smart phones, wireless hot spots and true global economics. If your company, no matter the size, isn't...
Wake Up or Fall Behind phone answering The ways in which phone answering is handled by businesses around the world are changing at a rapid pace.I recently came across some interesting stats: By the end of this year, 50% of U.S. mobile phone users will have...
Most any business will tell you they are good at what they do. But the bigger question is, will their product or service offering be the best fit to the specific needs of your organization? There has been a virtual explosion of telecommunications services in...
If people have a bad experience when they call you, they're not likely to call again. While there are many issues someone could have during a call, our research shows that they most often result in one of five common problems. Read the problems, and see if any...
Most business owners make a very simple, often subconscious decision when it comes to categorizing their cash outflow. An ‘expense’ is anything that must be paid for to keep the business operation going on a day to day basis. But an ‘investment’ is different....
