Business Phone Answering Service Creates New Possibilities

Some convenience services really do make our lives easier like the microwave and drive through ATMs. Other services are just, well, inconvenient and end up wasting our time and money (automated parking meters anyone?). Business phone answering services should be in the former category, which is why it pays to invest in a quality business phone answering service not just the lowest price service or solution.

Your business is unique. It doesn’t fit into a one size fits all box of business solutions. Yet many business phone answering services look at small businesses and try to get the company to fit into their solution rather than try to fit their solution to the business. These are not service driven companies but profit driven companies and the convenience service they’re selling will end up as a major inconvenience. You only begin to see actual benefit from a business solution when the solution is tailor made to fit your specific needs.

Take the service call for example. You’re in a long meeting and a generic business phone answering service takes a message from an angry client. The client is angry from a simple misunderstanding and, as a professional, you would want to fix the client’s problem immediately.

However, this generic business phone answering service follows their own script and set series of actions. The operator sees you’re in a meeting and simply takes a message to relay to you at a later time. Meanwhile, your client grows angrier and angrier while waiting to hear back from you and eventually posts disparaging remarks about you on a social media page and badmouths you as unresponsive. All of this before you even know your client is upset.

Consider the situation, though, if you had chosen quality business phone answering services that work with you to create a customized answering service to fit your needs. The service would have triaged the call according to your specifications, understood your client was upset and alerted you at once via the method you specified. Your client’s issue is addressed and those nasty social media posts turn into praise for your quick attention to client satisfaction.

Knowing your answering services are taken care of in a professional manner to fit your unique needs allows you to invest more of your time into growing your business. You don’t have to waste time fixing the problems cut rate business phone answering services create. You can focus on the other parts of your business that really do require your attention. That is real convenience.

Quality business phone answering services are a convenience that should make your life easier, not harder. Cut rate services are simply one inconvenience you don’t need.

Tell us about your experiences.  Have you had an ‘unfortunate’ situation in recent memory that could have easily been avoided if proper messaging and routing protocols were in place?  We’d like to hear from you.

To learn more about Main Line TeleCommunications, please click here.  Or complete our Contact Us form.

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