Building a Better Business Plan with a 24/7 Answering Service

Building a Better Business Plan with a 24/7 Answering Service

It is that time of year again for most businesses.   We all work hard throughout the year, but in these last few months, business executives and practice managers have an additional task: building the detailed plans for the next business year.  This process can vary widely based on the size and complexity of an organization, and the ones who take their planning efforts seriously are the ones most likely to reap the rewards year after year.

 

Getting Better

Why do we go through this process every year?  To get better.  If your business isn’t focused on getting better on at least a yearly basis, you likely won’t stay in business.  As a provider of 24/7 answering services, we always start the process with one question: ‘What can we do to better serve our clients and potential customers to help them succeed in their marketplace?’  By having that single staring point, it is easier for us to make decisions in all of the major planning categories such as infrastructure, technology, finance, and, most importantly, our human resources.

Graduating to the Next Level

“Are you working ‘in your business’ or ‘on your business’” is a quote used by many management consultants to help business leaders understand the importance of strategic planning.  As you know, it is very easy to stay wrapped up with the day-to-day ‘in the business’ activities.  Fortunately, this quote made an impression on our leadership team many years ago.  Our yearly planning has gone from ‘just going through the numbers’ in the early days to what is now a thorough, collaborative and thought out process to continually improve our 24/7 answering service operations.

A Brighter Future

Completing your yearly plan is typically not a quick or easy task.  However, we have found that by making every effort to do it right, you not only increase your potential for success, you also enable your team to take pride in working together to build a brighter future for the whole organization.  In our blog, we sometimes discuss some of the criteria used in selecting a quality a 24/7 answering service.  Perhaps one of the questions you should have, for any business you intend to partner with, should be ‘what is your annual planning process’.  Now more than ever, that may be a telling sign as to how well they will perform as a partner with your business.

 

To learn more about Main Line TeleCommunications, please download our free guide:
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Related Links:
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A 24/7 Answering Service for a 24/7 World