Appreciating the Doctors Answering Service

Appreciating the Doctors Answering Service

We’re usually happy when the doctor is in because it means we will be seen.  But what doctors answering servicehappens when the doctor is not in?  Most of us don’t think much of  it until there is a specific need by either ourselves or a family member in our care.  When there is a serious health issue, you want to be seen by the physician or specialist that understands your condition and your needs.  But these medical practitioners and their staffs are people just like us.  They also have busy workdays, unplanned sick days or personal emergencies, as well as the need to take an occasional vacation.

“You’ve Reached the Doctors Answering Service”

It is okay to admit it – this has happened to most of us.  You have called your doctors office, you did get a live person, but when the person said the quote above you let out a small sigh.  After all, you assume the answering service is another step removed from the doctors office and you immediately think that you will not get the assistance you were seeking.  Despite your initial frustration, an answering service provides a very vital function because it enables you to describe your need to a live person with a direct link to your doctors office; even though an office staff member is not immediately available to take your call.

Polite, Helpful, Friendly, Instructive

A doctors answering service is typically utilized for after hours or lunch hour calls, but may also be reached during normal business hours for a multitude of reasons such as: during staff meetings, days with higher call volume, when the office is short-staffed, during inclement weather, and so on.  While the main priority of your provider is to address your health issue, a secondary priority is to ensure you have a good patient experience by properly educating you on your issue and managing your expectations throughout the process. That includes your personal interaction with the physician, his or her office staff and even the agents of the answering service they utilize.

Good medical providers understand that investing in a quality answering service with polite, helpful, and well-spoken agents is an important part of the patient-doctor communications process.  Many doctors’ offices are busy places and it is not possible for a staff member to answer every call.  A good doctors answering service will partner with its medical provider clients and shares in the common goal of excellent service to the patients.  Therefore, if you’ve had a positive experience with a particularly helpful answering service agent, please don’t hesitate to let the office know that those answering services are appreciated!

To learn more about Main Line TeleCommunications, please download our free guide:
Free: 10 Tips For Choosing a Telephone Answering Service

Or visit our Contact Us page.

Related Links:
Reliable Answering Services – Manners Do Matter!
A Good Model – How Medical Answering Services Help Business Thrive
The Doctors Answering Service and Why We Love It