Top 5 Reasons You Need A Professional Answering Service

When someone calls your business, what do they hear? Do they Quality Answering Service get a live person? Is the  greeting polite and consistent, no matter who picks up? What happens after hours?  More importantly, are you losing new business or existing clients because of weaknesses in how your phones are answered?

If your phone answering system is like the other 75+% of small business systems in the United States, you are frustrating your clients and prospects. That’s where having a great answering service comes in. Why you ask? Take a look at the top 5 reasons small businesses engage a professional answering service per below:

• A Live Person, 24/7
  Don’t lose business because a client or prospect couldn’t connect to you. Having an answering service means that a live person answers every call, every time — even after hours. If the call is critical, you have the option to patch it through to a personal number or receive an immediate text or email.

• Consistent, Professional Greetings
  Lets face it: even with a script and lots of training, some people just can’t speak well on the phone. An answering service guarantees your clients and prospects a friendly, helpful experience every time.

• Every Message, Accurate and On Time
  You and your staff have more to worry about than just answering the phones. That means it’s easy for distractions to creep in, and distractions mean messages that are delayed, forgotten, or inaccurate. The primary purpose of an answering service is to answer calls. That means timely, accurate message delivery for every call.

• Make Money While You Save Money
  When you never miss a call and handle every call right, your revenue increases — that’s extra money in your pocket. Plus, you’ll see your expenses drop, since you’ll have a team of people to take your calls for a fraction of what you would pay a dedicated phone receptionist. Turn every call into a satisfied long term customer.

• The Convenience of One Number
  An answering service connects your clients and prospects to you — regardless of your location. They can call one number without worrying about whether you’re at the office or on the road, and know you’ll get the call no matter where you are.

Remember: What someone hears on the other end when they call your business will always make an impression.  Setting up your phone answering service so that every call is a positive impression is a proven business growth driver.

Don’t be shy, call your own business at different times of the day or night from an outside line once a week for the next eight weeks.  How consistent are the responses?  Is every call exactly what you would want a prospective client or existing customer to hear?

Most of us are in business to grow our business as well as support ourselves and the ones we love.  And yes, growing a business is not an easy thing, but changing how we answer the call to ensure we always make a positive impression – is.

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