5 Benefits of Using an Answering Service for Your Business
Many business owners will tell you that customer service and building lasting relationships are the keys to a successful business. But all too often, businesses believe that using a call center or telephone answering service is an extravagance or something to consider in the future. However, using a telephone answering service can be a great way to deliver strong customer service and build relationships with your customers or clients. If you’re on the fence, here are 5 benefits of using an answering service for your business:
The ability to provide after-hours and urgent response services
It’s unrealistic to think that you can be at your office phone 24/7. However, you may want to provide an after-hours service to your customers so they can contact you in the event of an urgent issue. Using an answering service allows you to provide 24-hour support to your customers. The remote receptionists can relay urgent information to you while taking messages for calls that can wait until the next day. Using an after-hours and urgent responseservice shows your customers that you’re a company they can rely on during their time of need.
Great for all types of businesses
Businesses in a wide vary of disciplines can benefit from using an answering service. Businesses that provide after-hours or emergency services – such as doctor’s offices, property managers, HVAC services and plumbers – are companies that traditionally utilize these services. However, anyone who needs a little bit of extra help can benefit from an answering service, including IT companies, marketing firms, real estate agents, sales professionals and more. Answering services are especially helpful when you have reduced staffing days due to illness, vacation or even inclement weather because all callers can still reach a live representative without over-burdening the staff in the office.
Phone calls are handled efficiently
When the phone rings in your office, there’s a strong possibility that a different person answers the phone each time. It’s also likely that each person has their own way of answering the phone and answering calls. Using a telephone answering service frees up the time your employees spend answering the phone and also ensures that calls are getting to the right person and are being handled the right way on a consistent basis. Answering services also save you the hassle of being interrupted by people calling about hours, directions or other simple questions.
Appointments are easily scheduled
If you’re in an industry that requires appointment scheduling, you may be able to turn over the hassle of appointment scheduling to an answering service. If you have an easily accessible web-based scheduling platform, the remote receptionists could have the ability to scheduling appointments for your organization so that your in-house human resources aren’t regularly tied up performing this function.
More time to focus on your business
Instead of spending time on the regular interruptions caused by answering calls and scheduling appointments, a telephone answering service could do a lot of that work for you. Answering services will sort through calls so you can spend more time focusing on your business’ tasks and meeting with clients. An answering service can also take messages for you if you’re out of the office, in a meeting or at a work site.
Using a telephone answering service for your business can help increase the efficiency of your employees. Business owners can have peace of mind knowing a remote receptionist is answering their phone calls effectively and professionally.