4 Differences An Answering Service Can Make For Small Law Offices

4 Differences An Answering Service Can Make For Small Law Offices

In large law firms, the costs of running the office are easily managed. But in small offices, those expensesanswering service for small law offices can be daunting. So, how does a solo or small law office cut costs? One way would be by cutting down on staffing expenses and outsourcing services, like a receptionist. This one small step can do wonders for the business side of your law firm. Some of the positive changes an answering service brings can include:

Prioritizing Time

With a professional call answering service, every call is still answered by a friendly voice, but your staff is freed up to focus on important tasks and top priorities. If a prospective client calls and gets sent to voicemail, they are likely to call a different firm. But if their call is answered, no matter the time of day or night, new opportunities are not missed. You’d hate to have people dropping time-sensitive tasks to answer the phone, so getting a telephone answering service means that doesn’t have to happen.

Giving You a Break

While your law firm’s staff may want to take a break to enjoy a summer barbecue or holiday party together, your customers still expect your expertise. In fact, the holidays can be some of the busiest times of the years for family law practices. With a live operator answering service, calls can be easily rerouted to other staff members and important questions can be addressed even in your absence. Customer retention and satisfaction won’t be a source of concern, even during the holiday season when you would like some time off.

Boosting Client Retention

Imagine a situation where your client needs to see you ASAP, maybe it’s a custody war between divorcing parents or a corporation who isn’t sure if a contract is in their best interest. That’s a very serious situation for them. Now imagine, when they call for your expertise, the phone rings and rings and eventually goes to voicemail. How do you think that will make them feel? Probably like their emergency isn’t that important to you. Making sure this situation doesn’t ever happen will go a long way toward retaining your clients, and keeping them happy.

Handling Complaints

If a client is already upset, getting sent to voicemail will almost certainly make it worse. Many people today do not like leaving voicemails and won’t do so, even if it’s for an issue they feel strongly about. You don’t want to have a client searching for a new lawyer because when they called to discuss their bill, no one answered. Ensure that your clients can reach your office, day or night, and any problem they have is resolved quickly.

Outsourcing telephone reception is a popular concept right now, and one that will certainly be beneficial to your firm.

To learn more about Main Line TeleCommunications, please download our free guide:    Free: 10 Tips for Choosing A Telephone                              

 


Related Links:
Tips for Creating a Professional Phone Greeting for Your Business
Answering the Call: The Real Value of Customer Service Explained
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