Why Virtual Receptionist Services are Growing in Popularity
Years ago, virtual receptionist services and answering services were only utilized by doctors offices and professional service providers that had a mission critical need to be available on a 24/7 basis. Today, more and more companies, regardless of size, are pursuing virtual receptionist services to gain an advantage over competitors, free up valuable in-house resources, and help drive bottom line revenue.
How the Rules Are Changing
Within the last decade, we have experienced a massive shift in the ways in which people communicate. Social media, content marketing and the fast adoption of smart phones and other internet devices have created an ‘instant gratification’ society among today’s buyers of goods and services. They now expect to be able to get the information they need, whenever they need it, to make their business decisions. Smart companies are taking advantage of this phenomenon by engaging virtual receptionist services to satisfy the needs of our new ‘instant information’ culture.
What You Need To Consider
The advances in technology and internet services are great support tools. But, businesses need to keep in mind they are just that; support tools that are only a part of the overall arsenal in which to conduct business in today’s world. Those businesses who recognize the value of virtual receptionist services (i.e. providing a warm, friendly and knowledgeable live person to their customers and prospects on a consistent basis) are out-pacing their competitors by wide margins.
Communications as a Service
From simple overflow calls during busy hours, to after-hours service, to full 24/7 support with priority routing and escalation programs, our services can be tailored to suite any situation. If you are considering engaging virtual receptionist services or upgrading from your current provider, please feel free to contact us. We always have an open line: 877-992-9700.
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