MLT combines its professional staff with robust, fully computerized voice answering technology to enable cost-effective answering services that consistently meet the challenges and evolving needs of our clients. With technological advancements like the My Messages™ Delivery Preferences System, MLT offers its clients the convenience of customized message preferences for you – and your colleagues.
Continual technology upgrades allow for flexible solutions to clients' needs. This commitment to technology allows us to build effective and efficient customized account structures, delivering the solutions and support our clients want.
MLT's commitment to service excellence includes maintaining appropriate redundancies for phone and internet connectivity, plus spare parts and support contracts for critical equipment and servers. Additionally, we have on-site power generation capability. These are components of MLT's business interruption and recovery plan.