Professional Staff Development
To ensure that our clients receive the best level of business telephone answering service at all times, MLT provides dedicated instruction for new staff and continuing education programs for existing staff. MLT's AccuRate™ Program ensures that each Agent is graded weekly on the accuracy and professionalism of his or her calls via a system that screens and reviews 5 calls per week.
The importance of providing employees with the necessary skills to perform at the level of professionalism that we require is something Main Line TeleCommunications takes seriously. A new Agent does not begin to take calls until he or she successfully completes a twenty-hour program that is comprised of 1-on-1 sessions with Main Line TeleCommunications' trainers, web-based interactive instruction, and DVD programs.
To ensure that we meet the highest levels of professionalism and staff development, MLT participates in the Agent and Supervisor certification programs of the Association of Telemessaging Services International (ATSI, the industry's trade association). Staff regularly attends national and regional trade and user group conferences to keep abreast of the latest trends in the industry.