Professional Phone Answering Service
A live, personable voice
in a digital world
- 24/7 Answering Services
- After Hours Answering Support
- Virtual Receptionist Services
- Call Overflow & Office Hours Support
A live, personable voice
We help you succeed by bridging the communication gap when you’re unavailable
About Main Line TeleCommunications »
Specialized Industry Expertise Improves Call Quality
Healthcare
- Medical practices
- Health systems
- Home healthcare
- Specialty practices
- Dental offices
Trades & Services
- HVAC
- Plumbing
- Electrical
- General contracting
- Oil & Gas Delivery
- Commercial Services
Property Management
- Residential properties
- Commercial properties
- Association management
- Realtors
Our Happy Customers
"MLT’s agents are very well informed, polite and respectful. They have common sense knowledge and a professional attitude which ensures all of our callers have a good experience; and that reflects positively on our practice."
"The phone agents at MLT do an outstanding job answering on our behalf. I have received ‘rave reviews’ from my customers on the marvelous service MLT provided them. As a small family business, it means a great deal that they handle our customers as we would. MLT truly delivers quality service to CWC Equipment & Design and our customers."
Our Net Promoter Score (NPS) is higher than Disney, Apple, and other big brands.
Main Line TeleCommunication’s NPS score is 86/100
(Disney’s is 82/100; Apple’s is 79/100)
NPS score gauges the loyalty of a firm’s customer relationships.
Call Us
We Will Be There to Answer Your Questions
Whether you are new to an answering service or want to switch to a better answering service, we have the answers to your questions.
Service That Makes Your Customers Feel Like a Priority
Reaching voicemail can be frustrating. It makes customers feel like you are too busy or unavailable for their business.
Answer Every Call With a Personable Voice
Personalized Business Greeting
Clients think that they are reaching your team, even when you're unavailable.
Message Delivery - Your Way
Receive messages via text, phone, email, or pager – whatever works for you.
Improve Office Customer Service
Focus on the customers in front of you without the stress of the phone ringing off the hook.
Answer Within 3 Rings
Your customers will come to know that a friendly, professional voice is always on the other end.
Capture More Leads
Show prospects you are ready for their business at any time, day or night, even when you’re out.
HIPAA Compliant
Trained professionals and compliant messaging handles protected health information.
About Us
Better Service Starts With Main Line TeleCommunications
50 Years in Business
Serving the greater Philadelphia business market and nationwide
High Customer Satisfaction
Rated better than companies like Apple and Disney (via NPS score)
Consultative Approach
Our approach helps us get to know your business so we can better serve your customers.
Our People
Vetted, Trained, and Well Reviewed Answering Professionals
We take customer service seriously. Not only do our agents go through extensive training and independent certification, they are each monitored and scored on multiple calls weekly to ensure we maintain our high levels of professionalism and quality.
Our agents have been with us for 7 years on average. Our agent’s experience and commitment to quality means better service for your customers.
