Putting Your Patients First

Want to ensure your medical facility’s day-to-day operations run smoothly? If so, it’s imperative that your patient calls are dealt with productively by a team of well-equipped and knowledgeable staff.

One of the main causes of medical center collapse is poor communication. Sure, your staff may not be able to sit at the telephone 24 hours a day, seven days a week, but with medical answering services, a live operator can utilize state-of-the-art proprietary technology to ensure that whoever is on the end of the phone is satisfied.

Eliminating the need to employ additional in-office staff or paying staff to work holidays, a virtual receptionist will offer the following benefits for business:

• Calls are always answered – If you aren’t able to deal with an emergency or respond to your patients swiftly, they may turn elsewhere for assistance. Live operators at a quality medical answering service are available 24/7 so your calls can be answered professionally around the clock.
• Select a personalized welcome greeting – Before a call is put through to the right department or answered by a medical answering worker, the person on the other end of the phone will be greeted in the way that you choose. By requesting that callers press a specific number to reach a certain department, calls can be filtered and answered without delays.
• Choose between various messaging methods – You need not change the way your medical facility is run when you use the services of virtual receptionists, because it is possible to select a messaging method that is most convenient. Examples include HIPAA compliant secure text messaging, fax, cell phone, paging, voicemail and email.
• Don’t overspend on staffing – In-office staff is expensive. There’s training, work-stations, equipment, vacation days, sick days, insurance, taxes–all this has to be taken into consideration when hiring new staff. With a dedicated virtual medical answering service, you can keep your staff expenditures under control and even help existing staff members be more efficient.
• Messaging done right – After-hours calls can be handled by a live receptionist, not an automated machine that quickly frustrates clients. Services that offer 24/7 call answering can take messages any time so that you are are always able to help customers and build trust with them. This will reduce workload for in-office staff and lower the call volume when they’re back in the medical facility.

Whether you hire doctors and physicians, work in a hospital or operate a community health center, medical answering services will come in handy. With assistance from live operators who are familiar with medical industry terminology and understand the importance of HIPAA compliancy, you will have the opportunity to expand business operations through satisfying patient needs with the efficient answering of incoming calls.

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Topics: medical answering services