How a Telephone Answering Service Can Help Your Business During the Holiday Season

How a Telephone Answering Service Can Help Your Business During the Holiday Season

Now that the holiday season is in full swing, countless business owners find themselvesa telephone answering service for the new year struggling to balance their business responsibilities with other interests and obligations that may come up. Additionally, with employees going on extended vacations or using their time off to spend time with family, businesses find themselves under staffed and over extended. If you’re one of the many business owners who find themselves struggling to stay on top of their customer service, a telephone answering service may be able to help.

Stay on top of customer service during the holidays

It’s not uncommon for smaller companies to work overtime to stay ahead of larger competitors – especially during the holidays. Larger companies have sizeable budgets and often hire extra in-house customer service representatives for the busier months. But what if you don’t have that luxury? How do you continue to provide top quality customer service when many of your employees are away from the office?

A telephone answering service allows you to provide 24-hour customer support, even on weekends and holidays. An answering service allows you to focus on managing other aspects of your business, or personal life, without having to worry about your customer service suffering. Your company can continue to answer phone calls, schedule appointments, answer questions and more – even if your in-house staff is out of the office. Answering services also help you to improve client satisfaction by providing real-time customer support any time, any day of the week.

Benefits of an answering service

An experienced telephone answering service can provide both you and your employees with more time to focus on other responsibilities. Other benefits of partnering with an answering service include:

  • Phone calls will always be handled efficiently and professionally
  • Messages are instantly routed to the appropriate contact(s), and urgent calls can be escalated as appropriate
  • After-hours calls will be answered and handled just as if it happened during regular business hours
  • Your business will benefit from extra assistance during busy days, or inclement weather events
  • You’ll never miss a call due to being understaffed or employees being away from their desks
  • Improved levels of customer service and support

How to choose the right provider

Not all telephone answering service providers are the same, and finding the right one for your business takes time and research. When choosing an answering service, look for companies that have experience serving companies just like yours. Experience goes a long way, especially when it comes to providing excellent customer service. When a telephone answering service has experience serving businesses within your industry, you can have peace of mind knowing that they know how to handle your industry’s specific needs. Additionally, make sure that you have someone you can contact directly if you have questions or concerns. The hope is that you won’t need to contact the service but if you do, it is helpful to have someone you can call anytime and have your questions answered. Find out how the answering service staffs and trains its employees. Knowing this type of information can help you make a more informed decision when choosing an answering service.

The holidays are tough on many businesses, but using a telephone answering service can help you manage the holidays with ease. An answering service allows your employees to have some well-deserved time off while you continue to provide the same level of customer service that you provide the rest of the year.
 

To learn more about Main Line TeleCommunications, please download our free guide:  Free: 10 Tips for Choosing A Telephone  

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