Peer Time! Professional & Medical Answering Services Chart the Future

Peer Time! Professional & Medical Answering Services Chart the Future

How much time do you spend talking with your business peers?  medical answering servicesI don’t mean co-workers;
I’m talking about those who may have the same or  similar roles as you, but at different organizations.  Part of our leadership team (including myself) have just spent the last few days doing exactly that.  The NAEO Conference was held earlier this week in Nashville, Tennessee.  This annual gathering of professional and medical answering services providers has become a great resource for our organization.  Regardless of the industry you are in, there are likely one or more events each year that your organization benefits from in a similar fashion.

The Importance of Learning from Your Peers

The world moves much too fast these days to work with the blinders on.  If you are in a management or leadership role, and not regularly engaging your peers in your profession, you may actually be doing a disservice to your organization.  Asking questions, gaining external perspectives and learning the nuances of how other organizations tackle the same issues you are facing is actually one of the best ways to improve your own business and more easily avoid costly mistakes.

Although the conference mentioned above is specific to the professional and medical answering services industry, our business challenges are not much different from most other service driven organizations.  The breakout tracks for this event were: Sales & Marketing, Technology, Operations, and Healthcare – all of which are key topics for most of today’s businesses.  While events like this are a great learning experience, it should never stop there.  For our team, this event is merely one of several touch-points where we engage and build relationships with industry peers throughout the year.  Yes, several of these ‘peers’ are competitors, but we have learned over time that those with the same passions as us in our industry can still respectfully share information that can be helpful to both parties.

Future Directions

The future is always ‘unknown’ in the business world.  However, one of the most exciting parts of this conference was the collective mindshare assembled to help map out the steps to build a better future for the telephone answering service industry – and by default, the clients that we serve.  Telephony services as we know them today will most likely morph into a full service, individual profile, multi-media experience.  For us to continue our success, we need to embrace this and become a key part of it over the next several years.  By engaging our peers on a regular basis we are much better equipped to build out our own future; and also less susceptible to the adverse effects that can often accompany future changes.  With that in mind, we’d like to know: How are you engaging your peers to better manage your business and build out your own future?  Please let us know – we’d love to hear from you.

 

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Related Links:
Adapt and Overcome: Words of Wisdom from a 24/7 Answering Service
The Doctors Answering Service and Why We Love It
Medical Answering Services – What Do Patients Hear When They Call?