Take Care of Your Customers, Utilize an After Hours Answering Service
It’s vacation time! For a large number of us, July and August are prime time for summer vacations. We all need a little down time from the work world and these two months are often the best time for either the full week family vacation or a few long weekend getaways.
You’ll Be Gone How Long??
Of course, while you are out, the customers don’t stop calling and business still needs to get done. In preparation for vacation, you most likely update your voice-mail prompt and ‘out-of-the-office’ e-mail message with instructions on who to contact in your absence. Why do you do this? Because, although you need some time away, you still want your customers and prospects to ‘receive the best possible service’.
After Hours Advantage
‘Receiving the best possible service’ is one of the main reasons more businesses are engaging after hours answering services. Cutting costs has been a big priority for a majority of businesses in our current economy, and in many cases, this has lead to a decline in customer service. Businesses that rely heavily on communication with their clients and prospects, have learned that answering services can give them a significant advantage over competitors.
Investing in the Business
Utilizing a properly customized answering service ensures that all after hours calls are answered by a friendly, knowledgeable and helpful representative. Not only does this make a positive impact on keeping current clients happy, it also increases the likely hood of follow through with new prospects because the initial call is handled by a live person. In other words, the answering service is now seen as an investment in client retention and new business development as opposed to just another expense.
Make the Right Call
If you are one of the many hardworking individuals who gets to enjoy some quality vacation time this summer, think about the efforts you go through to make sure your clients are happy even in your absence. If you have a service driven business model where client relationships are a key part of your success, a quality after hours answering service may be a worthwhile investment for you.
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