Put A National Answering Service to Work for You
Do you consider yourself a local business? Or do you have other offices in the region or across the country? How about your clients and prospects? Where are they typically calling from? If you need after-hours or 24/7 phone support to help grow your business, would you engage a local vendor or a national answering service?
Why a National Answering Service Makes Sense
In the world of answering service providers, the ‘local guy’ may not always be the better choice. Setting up a basic answering service is not very complicated, and there are several small providers out there that may look attractive at first glance; but they may not have the capacity and resources to help you grow your business, or even provide the extra support necessary when things get really busy.
Our business is headquartered in Philadelphia, PA, and we proudly support many local businesses in the greater Delaware valley. However, we are considered a national answering service provider because of the significant investments we have made in our business and in our personnel.
The Right Investments
National answering service providers like ourselves work diligently every year to maintain our certifications with ATSI (Association of TeleServices International), and we are a consistent winner of ATSI’s coveted Award of Excellence. Here are some other key considerations you should keep in mind if you are thinking of engaging an answering service or upgrading from your current provider:
- 24/7 Services: National answering services provide true 24/7 availability - 365 days a year. This means we have set up the necessary procedures and protocols to address all kinds of scenarios and can ensure the calls get answered regardless of the unique situations or emergencies that your business may encounter.
- Staff Development: Investments in continuing education and technical programs for our answering service professionals is a top priority. These are the folks that enable every call to be a positive experience with your business.
- Technology: New advancements in telecommunications are occurring on a regular basis. We work closely with each client to develop customized programs that can prioritize inbound calls and relay messages in any format the client desires.
- Scalability: Are you a growth oriented organization? Or do you have certain times of the year that get very busy? A national answering service such as ours is always staffed appropriately to handle those high call volume days and we have the flexibility to expand your programs as your business grows.
The items above are just a few of the key provider investments that make a national answering service the better choice when seeking services to improve your business. Engaging a professional service may be one of the best business decisions you can make, but remember that there are many different kinds of services out there. It is important that you do the research and ask the right questions to make sure you engage the one that is the best fit for your business.
To learn more about Main Line TeleCommunications:
Or visit our page.
Remember, we always have an open line for you: 877-992-9700
Live Operator Answering Service Keeps You Up To Speed
Customizing Call Handling Services to Work for Your Business
Top 5 Reasons You Need A Professional Answering Service