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How a National Telephone Answering Service Can Help Grow Your Business

use a national telephone answering service

If you're a business owner, you know that you will not be successful without loyal, happy customers. Without people buying or using your products or services, you won't be able to surpass the competition or keep your doors open for very long.

When is it Time to Hire an Answering Service?

using a national answering service

More business is always a good thing, but it often creates a unique set of challenges: a team that's always busy, a mountain of tasks to complete, and frequently, a phone that won't stop ringing. When the phones won't stop ringing, you may be tempted to hire more in-house receptionists, but after awhile, the costs start to add up.

Tips for Creating a Professional Phone Greeting for Your Business

using a professional phone greeting

Think about the last time you answered the phone at work. How did you respond? What was
your tone like? Was the person on the other end happy, or did they seem irritated?

You may not think about it, but the first impression someone has of your business is based on how you and your employees answer the phone. Believe it or not, how you answer the phone helps set the tone for the entire conversation, and it can be the difference between a happy customer and an angry one. First-time callers may be in the process of deciding whether or not to do business with you, while existing customers may be looking to get comfort from a business they trust.

Your business' phone greeting has a lot of weight when it comes to first (and lasting) impressions, and it's essential that you start off phone calls with a professional phone greeting. Here are four tips for creating a professional phone greeting for your business.

Start off with the most important information

When you or your employees answer the phone, you should always start off by stating the most important information. This includes a brief greeting, your company's name, the name of the person answering, and an offer of assistance. In practice, this sounds something like, "Good morning, Main Line TeleCommunications. This is Ken. How may I help you?"

Why Your Small Business Should Switch From Voicemail to an Answering Service

answering service vs. voicemail

In today's modern age of technology, people expect quick responses to their phone calls. For small businesses owners, this means being forced to answer the phone every day and return any missed calls as quickly as possible. This demand puts a huge amount of stress on both you and your employees because you feel like you're on the job 24 hours a day, 7 days a week.

If you're like other small business owners, you're starting to realize that you can't really rely on voicemail anymore. People don't leave voicemails nearly as much as they used to because they expect that by calling, you know that their call is important. So, what do you do after hours, on weekends, or when your employees are busy handling other tasks? Try an answering service.

What is an answering service?

A telephone answering service allows your customers to talk to a real person at any time, whether it's during the day, after hours, on the weekend or during a holiday. Professional answering services can take and screen calls, collect basic information from your callers, help manage prospect/client expectations and direct callers to others within your business when necessary. A good telephone answering service will be able to streamline your inbound call process and ensure that your customers are always talking to a real person, not a voicemail, when they call your business.

Answering the Call: The Real Value of Customer Service Explained

Customer Service: The Forgotten Marketing Channel

We all know customer service is important, but have you reviewed in detail how it affects your bottom line? As a professional answering service, we partner with clients on a regular basis to help them improve customer service efforts. But we didn't have a clear "picture" to show just how important customer service really is - until now. Just take a look at the numbers below - and feel free to use this in your defense any time someone in your organization argues that cutting back on customer service efforts would help the bottom line!

After Hours Answering Service Asks: Are You Still on Plan?

an after hours answering service asks the question

With month one of the New Year coming to a close, the holidays we celebrated just a short time ago already seem a distant memory. January is always an exciting time; a lot of activity and efforts to get things off to a good start; and often times in this month people seem to bite off a little more than they can chew.

4 Tips for Answering a Customer Service Call

24/7 customer service answering

How many times have you called a business' customer service department and have been greeted by a representative who sounded unenthusiastic or angry? It happens all too often, and there's nothing more frustrating than talking to a customer service representative who doesn't sound like they want to talk to you. Customers are incredibly sensitive to how they're treated on the phone by a company they do business with. It's important that customer service employees deliver the highest quality service and are mindful of how they speak to current and potential customers. By implementing a few new strategies, you can ensure that your employees are delivering high-quality customer service. Here are 4 tips for answering a customer service call:

How to Choose a Professional Answering Service for Your Business

using a professional answering service

If you run your own business, you know that one of the keys to success is excellent customer service. Unfortunately, in the age of digital communication, more and more businesses are struggling to provide adequate customer service on a regular basis. According to Forbes Magazine, a 2011 survey showed that 71% of customers who ended a business relationship did so because of a poor customer service experience. Additional research shows that customers are begging for conversations with real people now more than ever.

More and more businesses are beginning to understand that their automated communications processes are often frustrating their clients and can create unnecessary incidents of poor customer service. Many organizations that take the time to review and understand these issues are turning to professional answering services to help them better serve their customer base. A reputable telephone answering service can have a huge impact on a business by promoting better efficiency and greater customer service. Unfortunately, choosing the wrong answering service can have the opposite effect. Here are some tips to help you choose the right answering service for your business:

Look for companies that have experience serving companies like yours

Before signing on with a telephone answering service, look through their website to see which markets they currently serve. If you can't find this information on their website, don't be afraid to reach out and ask them directly. Find out which industries they serve and the types of businesses they serve, such as small businesses, large corporations, medical offices, etc.

How a Telephone Answering Service Can Help Your Business During the Holiday Season

a telephone answering service for the new year

Now that the holiday season is in full swing, countless business owners find themselves struggling to balance their business responsibilities with other interests and obligations that may come up. Additionally, with employees going on extended vacations or using their time off to spend time with family, businesses find themselves under staffed and over extended. If you're one of the many business owners who find themselves struggling to stay on top of their customer service, a telephone answering service may be able to help.

Happy Holidays from Main Line TeleCommunications!

main line telecommunication donations

To all of our clients, friends, employees, partners and associates – have a wonderful holiday season and a very Happy New Year!   

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