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4 Tips for Answering a Customer Service Call

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How many times have you called a business' customer service department and have been greeted by a representative who sounded unenthusiastic or angry? It happens all too often, and there's nothing more frustrating than talking to a customer service representative who doesn't sound like they want to talk to you. Customers are incredibly sensitive to how they're treated on the phone by a company they do business with. It's important that customer service employees deliver the highest quality service and are mindful of how they speak to current and potential customers. By implementing a few new strategies, you can ensure that your employees are delivering high-quality customer service. Here are 4 tips for answering a customer service call:

How to Choose a Professional Answering Service for Your Business

using a professional answering service

If you run your own business, you know that one of the keys to success is excellent customer service. Unfortunately, in the age of digital communication, more and more businesses are struggling to provide adequate customer service on a regular basis. According to Forbes Magazine, a 2011 survey showed that 71% of customers who ended a business relationship did so because of a poor customer service experience. Additional research shows that customers are begging for conversations with real people now more than ever.

More and more businesses are beginning to understand that their automated communications processes are often frustrating their clients and can create unnecessary incidents of poor customer service. Many organizations that take the time to review and understand these issues are turning to professional answering services to help them better serve their customer base. A reputable telephone answering service can have a huge impact on a business by promoting better efficiency and greater customer service. Unfortunately, choosing the wrong answering service can have the opposite effect. Here are some tips to help you choose the right answering service for your business:

Look for companies that have experience serving companies like yours

Before signing on with a telephone answering service, look through their website to see which markets they currently serve. If you can't find this information on their website, don't be afraid to reach out and ask them directly. Find out which industries they serve and the types of businesses they serve, such as small businesses, large corporations, medical offices, etc.

How a Telephone Answering Service Can Help Your Business During the Holiday Season

a telephone answering service for the new year

Now that the holiday season is in full swing, countless business owners find themselves struggling to balance their business responsibilities with other interests and obligations that may come up. Additionally, with employees going on extended vacations or using their time off to spend time with family, businesses find themselves under staffed and over extended. If you're one of the many business owners who find themselves struggling to stay on top of their customer service, a telephone answering service may be able to help.

Happy Holidays from Main Line TeleCommunications!

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To all of our clients, friends, employees, partners and associates – have a wonderful holiday season and a very Happy New Year!   

Happy Halloween from Main Line TeleCommunications!

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We hope your day is filled with all treats - and no tricks...

From all of your friends at Main Line TeleCommunications,

Happy Halloween!


6 Things You Didn't Know About Hiring a Virtual Receptionist

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If you've ever worked in an office, you know how often your office phone rings throughout the day. When the phone rings, you're forced to stop what you're doing to answer the phone. Often times, you'll need to take a message for an employee who is out of the office or you'll transfer the call to their voicemail. We've all been there, and being interrupted throughout the day leads to decreased productivity over time.

Many companies are now using virtual receptionists instead of hiring traditional receptionists to help them screen calls and provide support to customers. The services provided by virtual receptionists are often misunderstood, and many business owners are hesitant to outsource this job to someone else. Despite working remotely, virtual receptionists can perform many of the same responsibilities as an internal receptionist. If you're new to the idea of hiring a virtual receptionist, here are some of the benefits you can expect:

7 Common Misconceptions About Answering Services

answering services misconceptions

For many businesses, the thought of using a professional telephone answering service seems like an extravagance. Businesses often believe that people will be put off by the idea of talking to a call center or that receptionists won't be able to answer their customers' questions. Despite this misguided thought process, the answering service industry helps thousands of businesses grow and succeed every year. There are many misconceptions about the answering service and call center industry. Here are seven of the most common myths about answering services:

5 Benefits of Using an Answering Service for Your Business

a professional answering service

Many business owners will tell you that customer service and building lasting relationships are the keys to a successful business. But all too often, businesses believe that using a call center or telephone answering service is an extravagance or something to consider in the future. However, using a telephone answering service can be a great way to deliver strong customer service and build relationships with your customers or clients. If you're on the fence, here are 5 benefits of using an answering service for your business:

5 Benefits of a Medical Answering Service

using a medical answering service

In order for a medical office to run efficiently, there are a number of people who need to be doing their jobs to the best of their ability. Nurses, physicians and staff need to work together to create the best patient experience possible. Medical offices can be extremely hectic when patients are sick and need medical attention. Patients don't want to deal with the frustration of inefficient communication when they are dealing with difficult circumstances.

Inbound Marketers: Increase Lead Generation with a Professional Answering Service

increase lead generation with a professional answering service

As an "inbound" marketer, you put a lot of analysis and thought into the user experience on your web presence. You build campaigns based on your visitors' needs, desires, and wants and you try to deliver the ideal content to their searches. Your calls-to-action are attention grabbing, and your landing pages are optimized for awesome conversion rates, but what about those web visitors who don't fill out your forms – but instead pick up their phones and call? It might be hard to see how your current marketing efforts and hiring a professional answering service are alike, and the truth is that while they don't have much in common, they can and should work together to help you convert your website visitors into customers.

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