In today's modern age of technology, people expect quick responses to their phone calls. For small businesses owners, this means being forced to answer the phone every day and return any missed calls as quickly as possible. This demand puts a huge amount of stress on both you and your employees because you feel like you're on the job 24 hours a day, 7 days a week.
If you're like other small business owners, you're starting to realize that you can't really rely on voicemail anymore. People don't leave voicemails nearly as much as they used to because they expect that by calling, you know that their call is important. So, what do you do after hours, on weekends, or when your employees are busy handling other tasks? Try an answering service.
What is an answering service?
A telephone answering service allows your customers to talk to a real person at any time, whether it's during the day, after hours, on the weekend or during a holiday. Professional answering services can take and screen calls, collect basic information from your callers, help manage prospect/client expectations and direct callers to others within your business when necessary. A good telephone answering service will be able to streamline your inbound call process and ensure that your customers are always talking to a real person, not a voicemail, when they call your business.