If you've ever worked in an office, you know how often your office phone rings throughout the day. When the phone rings, you're forced to stop what you're doing to answer the phone. Often times, you'll need to take a message for an employee who is out of the office or you'll transfer the call to their voicemail. We've all been there, and being interrupted throughout the day leads to decreased productivity over time.
Many companies are now using virtual receptionists instead of hiring traditional receptionists to help them screen calls and provide support to customers. The services provided by virtual receptionists are often misunderstood, and many business owners are hesitant to outsource this job to someone else. Despite working remotely, virtual receptionists can perform many of the same responsibilities as an internal receptionist. If you're new to the idea of hiring a virtual receptionist, here are some of the benefits you can expect: