Answering Service Blog

Tips to Better Manage Incoming Calls at Your Medical Practice

Posted by Ken Peffer on Fri, Jul 15, 2016

Are you the owner or manager of a medical practice? If so, you will understand the importance of being there for your patients. Their health concerns don’t just happen between the hours of 9am to 5pm, they can and do happen at all hours of the day and night. To handle this 24-hour need, your phone system must be up-to-date and resources should be available at all times to help patients with their needs.

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Topics: medical answering services

Putting Your Patients First

Posted by Ken Peffer on Fri, Jul 8, 2016

Want to ensure your medical facility’s day-to-day operations run smoothly? If so, it’s imperative that your patient calls are dealt with productively by a team of well-equipped and knowledgeable staff.

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Topics: medical answering services

5 Benefits of Using A Virtual Receptionist

Posted by Ken Peffer on Wed, Jun 8, 2016

Have you thought about the benefits of using a virtual receptionist? Organizations everywhere, both big and small, are investing in call center assistance. They not only free up time for other work-related tasks but also save money on the cost of hiring a full-time employee. A virtual receptionist can do a lot for your business, from answering the phone, to taking messages and so much more.

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Topics: virtual receptionist services

How to Choose The Right Virtual Receptionist Service

Posted by Ken Peffer on Wed, May 25, 2016

More businesses than ever are hiring remote workers to handle some or all of their incoming phone calls. In particular, rapid growth organizations and start-up businesses are jumping on the bandwagon because the costs associated with hiring a virtual receptionist service vs. someone who operates from within the business itself is much more economic and involves less risk.  

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Topics: virtual receptionist services

Human To Human: How Phone Automation Can Hurt Sales

Posted by Ken Peffer on Thu, May 12, 2016

Over the last decade or so, technology has evolved by leaps and bounds. Phone automation has also taken advantage of the advancements in technology, but that’s not necessarily a good thing when it comes to top-notch customer service.

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Topics: customer service

How to Retain and Gain More Customers by Building Trust

Posted by Ken Peffer on Wed, May 4, 2016

In specialized industries like contracting, legal services or health care; you’re accustomed to vernacular that the average consumer is not. Not many people know the ins and outs of the medical field like someone who is in it, and this is important to keep in mind while you’re communicating with your potential customers. If you are speaking over their head, this can make the consumer feel uneasy, like they might be taken advantage of if they don't understand what you are saying. Instead, you should be focusing on ways to build trust between the typical caller in your community and your brand. There are many ways to do this, here are a few:

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Topics: live telephone answering, customer service

7 Tips To Increase the Number of Customer Leads You Generate

Posted by Ken Peffer on Thu, Mar 31, 2016

Your community is full of thousands, or even millions, of potential customers for your business. How can you harness those people? First, you need to get them interested in your company. When a potential customer discovers your brand and reaches out to you, either by phone or digitally, for more information, they become a Lead. Those Leads are then pulled in by your quality service and products, and make the big jump to being a customer.

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Topics: 24/7 answering service, after hours answering service

How To Never Miss a Sales Opportunity Again

Posted by Ken Peffer on Tue, Feb 16, 2016

Restaurant professionals are among the busiest people around. Because of that, you’re on call 24/7 and your potential customers know it. That means it can be really hard to catch a break, even during the “slow” seasons. For many busy professionals trying to sell equipment to restaurants, signing up with an answering service company can be a game-changer. Not only can you feel confident that your answering service is catching the calls when you’re in the middle of a sales pitch, they can act like a virtual receptionist answering on nights and weekends as well. Your benefits from an answering service include:

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Topics: 24/7 answering service, after hours answering service, small business, contractor answering services

Never Miss a Commercial Refrigeration Call Again

Posted by Ken Peffer on Thu, Feb 11, 2016

The commercial refrigeration business can be a tough industry. Afterall, your calls don’t stop at 5pm and give you the weekends off. If a restaurant’s deep freezer goes down, that means you need to answer the call and get there fast- even if it’s 11 pm. But that doesn’t mean you need to be the one answering these late night calls. Bring in a qualified, professional answering service to help! Hiring a 24/7 answering service to field your commercial refrigeration business’s calls will mean you never miss potential revenue again. Here’s how to do it:

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Topics: contractor answering services

How to Make More Money With Your Restaurant Equipment Services Business

Posted by Ken Peffer on Wed, Feb 3, 2016

The restaurant industry is huge in America, bringing in trillions to the economy every year and employing close to 10% of the population. While it may not be the most glamourous side of it, companies that service restaurant equipment are a vital part of keeping this industry going. You are the unsung heroes! Whether you’re servicing freezers, deep fryers, walk-in coolers, or ovens, the restaurants in your area need your expertise to keep serving their customers.

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Topics: 24/7 answering service