Answering Service Blog

How to Retain and Gain More Customers by Building Trust

Posted by Ken Peffer on Wed, May 4, 2016

In specialized industries like contracting, legal services or health care; you’re accustomed to vernacular that the average consumer is not. Not many people know the ins and outs of the medical field like someone who is in it, and this is important to keep in mind while you’re communicating with your potential customers. If you are speaking over their head, this can make the consumer feel uneasy, like they might be taken advantage of if they don't understand what you are saying. Instead, you should be focusing on ways to build trust between the typical caller in your community and your brand. There are many ways to do this, here are a few:

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Topics: live telephone answering, customer service

7 Tips To Increase the Number of Customer Leads You Generate

Posted by Ken Peffer on Thu, Mar 31, 2016

Your community is full of thousands, or even millions, of potential customers for your business. How can you harness those people? First, you need to get them interested in your company. When a potential customer discovers your brand and reaches out to you, either by phone or digitally, for more information, they become a Lead. Those Leads are then pulled in by your quality service and products, and make the big jump to being a customer.

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Topics: 24/7 answering service, after hours answering service

How To Never Miss a Sales Opportunity Again

Posted by Ken Peffer on Tue, Feb 16, 2016

Restaurant professionals are among the busiest people around. Because of that, you’re on call 24/7 and your potential customers know it. That means it can be really hard to catch a break, even during the “slow” seasons. For many busy professionals trying to sell equipment to restaurants, signing up with an answering service company can be a game-changer. Not only can you feel confident that your answering service is catching the calls when you’re in the middle of a sales pitch, they can act like a virtual receptionist answering on nights and weekends as well. Your benefits from an answering service include:

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Topics: 24/7 answering service, after hours answering service, small business, contractor answering services

Never Miss a Commercial Refrigeration Call Again

Posted by Ken Peffer on Thu, Feb 11, 2016

The commercial refrigeration business can be a tough industry. Afterall, your calls don’t stop at 5pm and give you the weekends off. If a restaurant’s deep freezer goes down, that means you need to answer the call and get there fast- even if it’s 11 pm. But that doesn’t mean you need to be the one answering these late night calls. Bring in a qualified, professional answering service to help! Hiring a 24/7 answering service to field your commercial refrigeration business’s calls will mean you never miss potential revenue again. Here’s how to do it:

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Topics: contractor answering services

How to Make More Money With Your Restaurant Equipment Services Business

Posted by Ken Peffer on Wed, Feb 3, 2016

The restaurant industry is huge in America, bringing in trillions to the economy every year and employing close to 10% of the population. While it may not be the most glamourous side of it, companies that service restaurant equipment are a vital part of keeping this industry going. You are the unsung heroes! Whether you’re servicing freezers, deep fryers, walk-in coolers, or ovens, the restaurants in your area need your expertise to keep serving their customers.

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Topics: 24/7 answering service

Helping Patients By Being There At All Hours: How An Answering Service Will Help

Posted by Ken Peffer on Thu, Jan 28, 2016

It does not matter if your medical office is small or large, a live answering service can be extremely beneficial. It is highly important that your patients’ needs are met, and they will appreciate the fact that they can reach your company when they need to- even during the night. When you make the decision to hire a live answering service, you are gaining the help of professionals who will treat your medical office like their own. They will become like a staff member, and your clients’ needs will be met efficiently. Good medical answering services recruit highly trained professionals who know and understand the importance of each phone call that comes into an office. Incorporating after-hours telephone services as a part of your health care providing options will:

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Topics: medical answering services

Cool Down the Competition By Never Missing a Call

Posted by Ken Peffer on Fri, Jan 22, 2016

In the commercial refrigeration business, missed calls mean missed profits. Put yourself in the shoes of your potential customers. If you are the owner of a restaurant and your deep freezer goes down with thousands of dollars of food inside, you need to get it fixed ASAP. The first thing you’d do is find a commercial refrigeration company. Maybe you’d go online or thumb your way through the phonebook, find the nearest candidate and pick up the phone. But what happens if your call goes to voicemail? You wouldn’t wait for the frozen foods to start spoiling, you’d phone the next guy right away. Why is that important? Because the first guy just lost himself a sale. Don’t let that first guy be you!

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Topics: 24/7 answering service

How an Answering Service Becomes an Extension of Your Company

Posted by Ken Peffer on Thu, Dec 17, 2015

Are your phones ringing off the hook, distracting your already busy staff from their main job functions? Or maybe you are out on a job and missing important calls that you never have time to take? Missed calls, failure to return messages, or distracted team members will all ultimately equal a loss of quality and diminish your business reputation. These scenarios are easy to avoid by simply hiring a call answering service. But will your clients or patients be able to tell their call was outsourced? No! Here’s a few ways your professional remote receptionists will be just like one of your own staff members:

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Topics: live telephone answering, 24 hour telephone answering services

Is Your Medical Answering Service HIPAA Compliant?

Posted by Ken Peffer on Thu, Dec 3, 2015

If you work within the healthcare industry, you already know the importance of protecting patient health information, but does your answering service? Any third party you contract to help you with client services is held to the same HIPAA guidelines as your own staff. To ensure that you aren’t held liable for a costly mistake, ensure that your answering service isn’t doing any of the following:

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Topics: medical answering services, doctor answering service

The End of Phone Automation? 3 Reasons People Want to Talk to People

Posted by Ken Peffer on Wed, Nov 25, 2015

No matter how many Tweets go out, Facebook statuses get posted, or websites get viewed, customers still reach for the phone when they want to contact a company right away. But that isn’t just a guess, survey after survey have proven that speaking with a live operator on the phone is people’s preferred method of contact in a business setting. It was proven again in a new report issued jointly by the International Customer Management Institute (ICMI) and inContact.

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Topics: telecommunications services