Answering Service Blog

5 Reasons Why Your HVAC Business Needs a Virtual Assistant

Posted by Ken Peffer on Mon, Aug 29, 2016

If you are running an HVAC business, you are probably one of the busiest people in town. From sales and  appointments, to phone calls and inventory - not to mention actual service work - it’s hard to find a spare moment. Many HVAC business owners are turning to virtual assistants to handle the simple phone calls that chip away at your valuable time. Although you might be apprehensive about handing over your phone to a virtual assistant, here are five reasons that will make you reconsider.

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Topics: virtual receptionist services

Expanding Your One-Man Plumbing Business

Posted by Ken Peffer on Thu, Aug 4, 2016

Running a business by yourself is a daunting endeavor in any field. Running a plumbing
business by yourself, which requires you to spend most of your time traveling around to your customers’ houses, is doubly difficult. Nobody knows plumbing better than you. But the actual business part—taking calls and promoting yourself to build up customers—can be difficult just to maintain when you’re always on the go, much less to expand. How can you do it? Here are
a few tips for increasing your revenue while easing the overall burden on yourself.

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Topics: small business, contractor answering services

7 Tips for Growing Your Electrician Business

Posted by Ken Peffer on Fri, Jul 29, 2016

Maintaining a small business has always been difficult. To get your electrician business to grow and expand, you need to dedicate more time and resources to the business end of things, such as sales and marketing, which leaves less time and resources to spend on doing electrical work. How can you increase your revenue and get more customers without sacrificing the actual work that you do? Here are 7 tips.

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Topics: small business

Tips to Better Manage Incoming Calls at Your Medical Practice

Posted by Ken Peffer on Fri, Jul 15, 2016

Are you the owner or manager of a medical practice? If so, you will understand the importance of being there for your patients. Their health concerns don’t just happen between the hours of 9am to 5pm, they can and do happen at all hours of the day and night. To handle this 24-hour need, your phone system must be up-to-date and resources should be available at all times to help patients with their needs.

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Topics: medical answering services

Putting Your Patients First

Posted by Ken Peffer on Fri, Jul 8, 2016

Want to ensure your medical facility’s day-to-day operations run smoothly? If so, it’s imperative that your patient calls are dealt with productively by a team of well-equipped and knowledgeable staff.

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Topics: medical answering services

5 Benefits of Using A Virtual Receptionist

Posted by Ken Peffer on Wed, Jun 8, 2016

Have you thought about the benefits of using a virtual receptionist? Organizations everywhere, both big and small, are investing in call center assistance. They not only free up time for other work-related tasks but also save money on the cost of hiring a full-time employee. A virtual receptionist can do a lot for your business, from answering the phone, to taking messages and so much more.

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Topics: virtual receptionist services

How to Choose The Right Virtual Receptionist Service

Posted by Ken Peffer on Wed, May 25, 2016

More businesses than ever are hiring remote workers to handle some or all of their incoming phone calls. In particular, rapid growth organizations and start-up businesses are jumping on the bandwagon because the costs associated with hiring a virtual receptionist service vs. someone who operates from within the business itself is much more economic and involves less risk.  

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Topics: virtual receptionist services

Human To Human: How Phone Automation Can Hurt Sales

Posted by Ken Peffer on Thu, May 12, 2016

Over the last decade or so, technology has evolved by leaps and bounds. Phone automation has also taken advantage of the advancements in technology, but that’s not necessarily a good thing when it comes to top-notch customer service.

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Topics: customer service

How to Retain and Gain More Customers by Building Trust

Posted by Ken Peffer on Wed, May 4, 2016

In specialized industries like contracting, legal services or health care; you’re accustomed to vernacular that the average consumer is not. Not many people know the ins and outs of the medical field like someone who is in it, and this is important to keep in mind while you’re communicating with your potential customers. If you are speaking over their head, this can make the consumer feel uneasy, like they might be taken advantage of if they don't understand what you are saying. Instead, you should be focusing on ways to build trust between the typical caller in your community and your brand. There are many ways to do this, here are a few:

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Topics: live telephone answering, customer service

7 Tips To Increase the Number of Customer Leads You Generate

Posted by Ken Peffer on Thu, Mar 31, 2016

Your community is full of thousands, or even millions, of potential customers for your business. How can you harness those people? First, you need to get them interested in your company. When a potential customer discovers your brand and reaches out to you, either by phone or digitally, for more information, they become a Lead. Those Leads are then pulled in by your quality service and products, and make the big jump to being a customer.

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Topics: 24/7 answering service, after hours answering service