Answering Service Blog

How to Make More Money With Your Restaurant Equipment Services Business

Posted by Ken Peffer on Wed, Feb 3, 2016

The restaurant industry is huge in America, bringing in trillions to the economy every year and employing close to 10% of the population. While it may not be the most glamourous side of it, companies that service restaurant equipment are a vital part of keeping this industry going. You are the unsung heroes! Whether you’re servicing freezers, deep fryers, walk-in coolers, or ovens, the restaurants in your area need your expertise to keep serving their customers.

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Topics: 24/7 answering service

Helping Patients By Being There At All Hours: How An Answering Service Will Help

Posted by Ken Peffer on Thu, Jan 28, 2016

It does not matter if your medical office is small or large, a live answering service can be extremely beneficial. It is highly important that your patients’ needs are met, and they will appreciate the fact that they can reach your company when they need to- even during the night. When you make the decision to hire a live answering service, you are gaining the help of professionals who will treat your medical office like their own. They will become like a staff member, and your clients’ needs will be met efficiently. Good medical answering services recruit highly trained professionals who know and understand the importance of each phone call that comes into an office. Incorporating after-hours telephone services as a part of your health care providing options will:

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Topics: medical answering services

Cool Down the Competition By Never Missing a Call

Posted by Ken Peffer on Fri, Jan 22, 2016

In the commercial refrigeration business, missed calls mean missed profits. Put yourself in the shoes of your potential customers. If you are the owner of a restaurant and your deep freezer goes down with thousands of dollars of food inside, you need to get it fixed ASAP. The first thing you’d do is find a commercial refrigeration company. Maybe you’d go online or thumb your way through the phonebook, find the nearest candidate and pick up the phone. But what happens if your call goes to voicemail? You wouldn’t wait for the frozen foods to start spoiling, you’d phone the next guy right away. Why is that important? Because the first guy just lost himself a sale. Don’t let that first guy be you!

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Topics: 24/7 answering service

How an Answering Service Becomes an Extension of Your Company

Posted by Ken Peffer on Thu, Dec 17, 2015

Are your phones ringing off the hook, distracting your already busy staff from their main job functions? Or maybe you are out on a job and missing important calls that you never have time to take? Missed calls, failure to return messages, or distracted team members will all ultimately equal a loss of quality and diminish your business reputation. These scenarios are easy to avoid by simply hiring a call answering service. But will your clients or patients be able to tell their call was outsourced? No! Here’s a few ways your professional remote receptionists will be just like one of your own staff members:

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Topics: live telephone answering, 24 hour telephone answering services

Is Your Medical Answering Service HIPAA Compliant?

Posted by Ken Peffer on Thu, Dec 3, 2015

If you work within the healthcare industry, you already know the importance of protecting patient health information, but does your answering service? Any third party you contract to help you with client services is held to the same HIPAA guidelines as your own staff. To ensure that you aren’t held liable for a costly mistake, ensure that your answering service isn’t doing any of the following:

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Topics: medical answering services, doctor answering service

The End of Phone Automation? 3 Reasons People Want to Talk to People

Posted by Ken Peffer on Wed, Nov 25, 2015

No matter how many Tweets go out, Facebook statuses get posted, or websites get viewed, customers still reach for the phone when they want to contact a company right away. But that isn’t just a guess, survey after survey have proven that speaking with a live operator on the phone is people’s preferred method of contact in a business setting. It was proven again in a new report issued jointly by the International Customer Management Institute (ICMI) and inContact.

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Topics: telecommunications services

4 Differences An Answering Service Can Make For Small Law Offices

Posted by Ken Peffer on Thu, Oct 22, 2015

In large law firms, the costs of running the office are easily managed. But in small offices, those expenses can be daunting. So, how does a solo or small law office cut costs? One way would be by cutting down on staffing expenses and outsourcing services, like a receptionist. This one small step can do wonders for the business side of your law firm. Some of the positive changes an answering service brings can include:

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Topics: 24/7 answering service

Get to Know MLT

Posted by Ken Peffer on Fri, Oct 9, 2015

Here at MLT, we are so concerned with providing fantastic answering services for professionals that we sometimes forget to stop and talk about ourselves. In order for you to trust us with your unique business needs, you need to know that we are reputable and stable. We are proud of our longevity in the answering service industry, so if you’re interested in knowing more about our dedication to our clients, 24 hours a day, seven days a week and 365 days a year, keep reading:

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Topics: Main Line TeleCommunications, 24/7 answering service

4 Benefits of Maintaining 24/7 Communication for Home Health Care Professionals

Posted by Ken Peffer on Wed, Sep 23, 2015

There are three vital communication elements that are required for those who work in the Home Health Care and Hospice services: sensitivity, accuracy and promptness. Your company is expected to be portraying all of these characteristics at all times, especially during the night or on weekends. If nighttime emergencies have a slow response, or you’re waiting until Monday morning to return most calls, you seriously lack in the “promptness” category. What’s worse, your patients may perceive you lack in the “sensitivity” category as well. In order to ensure your patients’ satisfaction, you can engage a 24/7 telephone service to cover those phone calls that are currently being missed or delayed. Hiring a 24/7 telephone service will:

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Topics: call handling services

How a Telephone Answering Service Can Help Win New Customers For Contractors

Posted by Ken Peffer on Wed, Sep 16, 2015

As a locally owned business, you need one main thing to put you ahead of the larger, chain store competitors: excellent customer service. The 2014 Global Customer Service Barometer study found that 60% of respondents who intended to conduct a business transaction or make a purchase decided not to do so after a poor customer service experience. In fact, the quality of service was the second most important factor that people consider when choosing a company to do business with. Luckily, the study goes further to describe what constitutes great customer service:

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Topics: contractor answering services