Answering Service Blog

"Be There" Even When You're Closed for the Holidays

Posted by Ken Peffer on Tue, Dec 20, 2016

The holiday season is here! But, if your company is a provider of quality services or products,  you can't afford to let that quality slide; even though many staff members will be taking some well deserved breaks over the next couple of weeks. In fact, several businesses actually do get busier this time of year so it’s essential that you maintain communication with clients and potential customers, even though the holidays are upon us.

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Topics: virtual receptionist services, customer service

Give Customers the WOW Factor This Busy Shopping Season

Posted by Ken Peffer on Thu, Dec 15, 2016

This holiday season, the average American will spend $939 on gifts. Just imagine how much revenue your company could rake in if you are able to serve the needs of new and existing consumers!

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Topics: 24/7 answering service, customer service

Property Management: The Art of Availability

Posted by Ken Peffer on Wed, Oct 19, 2016


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Topics: after hours answering service, 24 hour telephone answering services, customer service

5 Tips to Improve a Property Manager's Customer Service Skills

Posted by Ken Peffer on Tue, Sep 27, 2016

Although great customer service skills are essential to any successful business, it’s especially important for property manager’s to provide their tenants with a positive and communicative experience. As a property manager, you are truly providing the environment for people to live out their dreams; it’s a unique opportunity! Use these 5 tips to assure you are providing the happiest environment for your tenants.

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Topics: professional answering service, business call answering

How HVAC Contractors Save Money with an Answering Service

Posted by Ken Peffer on Tue, Sep 13, 2016

All business owners know one simple fact: every penny matters. Whether you want to save money to grow your HVAC business or just have a few extra dollars to take home at end of the month, an answering service is an easy way to accomplish your monetary goals. Already trusted nationwide by contractors in every profession, answering services are the smart way to handle your company’s administrative needs.

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Topics: professional answering service

5 Reasons Why Your HVAC Business Needs a Virtual Assistant

Posted by Ken Peffer on Mon, Aug 29, 2016

If you are running an HVAC business, you are probably one of the busiest people in town. From sales and  appointments, to phone calls and inventory - not to mention actual service work - it’s hard to find a spare moment. Many HVAC business owners are turning to virtual assistants to handle the simple phone calls that chip away at your valuable time. Although you might be apprehensive about handing over your phone to a virtual assistant, here are five reasons that will make you reconsider.

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Topics: virtual receptionist services

Expanding Your One-Man Plumbing Business

Posted by Ken Peffer on Thu, Aug 4, 2016

Running a business by yourself is a daunting endeavor in any field. Running a plumbing
business by yourself, which requires you to spend most of your time traveling around to your customers’ houses, is doubly difficult. Nobody knows plumbing better than you. But the actual business part—taking calls and promoting yourself to build up customers—can be difficult just to maintain when you’re always on the go, much less to expand. How can you do it? Here are
a few tips for increasing your revenue while easing the overall burden on yourself.

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Topics: small business, contractor answering services

7 Tips for Growing Your Electrician Business

Posted by Ken Peffer on Fri, Jul 29, 2016

Maintaining a small business has always been difficult. To get your electrician business to grow and expand, you need to dedicate more time and resources to the business end of things, such as sales and marketing, which leaves less time and resources to spend on doing electrical work. How can you increase your revenue and get more customers without sacrificing the actual work that you do? Here are 7 tips.

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Topics: small business

Tips to Better Manage Incoming Calls at Your Medical Practice

Posted by Ken Peffer on Fri, Jul 15, 2016

Are you the owner or manager of a medical practice? If so, you will understand the importance of being there for your patients. Their health concerns don’t just happen between the hours of 9am to 5pm, they can and do happen at all hours of the day and night. To handle this 24-hour need, your phone system must be up-to-date and resources should be available at all times to help patients with their needs.

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Topics: medical answering services

Putting Your Patients First

Posted by Ken Peffer on Fri, Jul 8, 2016

Want to ensure your medical facility’s day-to-day operations run smoothly? If so, it’s imperative that your patient calls are dealt with productively by a team of well-equipped and knowledgeable staff.

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Topics: medical answering services