Customers or patients in your office deserve your full attention. But letting the phone ring and ring gives the impression that your business is understaffed.
Relying on a professional answering service means you never have to worry when the phone rings. No matter what you’re doing, someone will be able to attend to your important callers.
Even when you have a person answering phones in-house, there are times when they just won’t be able to answer the call. You don’t need another person in the office full-time. You need an extra set of hands and ears to pick up the line when your staff is busy.
A professional answering service gives you the support you need without a full-time salary.
Our agents are trained for your business and your industry. They pick up the phone with your business’ personalized greeting. Industry-specific knowledge helps them use the right lingo with your customers and with you.
Our approach is designed to make your customers think the agent is part of your team.
If you miss the call, you can trust that an accurate, comprehensive message will make its way to you. You set your preferences on how you want to receive messages and what criteria the message should include.
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A HIPAA Compliant messaging app is available to protect your patient’s information.