About
We provide a friendly voice to answer your customer’s call when you are unavailable.
Main Line TeleCommunications provides:
- 24/7 telephone answering services
- Call overflow support during office hours
- Professional customer service
- Customized message delivery & escalation
- After hours answering services
- Employee call out lines
Our Family Values are for success of clients, self, team and company:
- We are fanatical about service excellence
- We act with integrity & accountability
- We genuinely care
- We are reliable, always available
- We smile & have fun!
We Have Received Rave Reviews
"The phone agents at MLT do an outstanding job answering on our behalf. I have received ‘rave reviews’ from my customers on the marvelous service MLT provided them. As a small family business, it means a great deal that they handle our customers as we would. MLT truly delivers quality service to CWC Equipment & Design and our customers."
Professional Agents Reflect Positively on Practice
"MLT’s agents are very well informed, polite and respectful. They have common sense knowledge and a professional attitude which ensures all of our callers have a good experience; and that reflects positively on our practice."
Facts About Main Line TeleCommunications
50
Years in Business
80
Percent of calls answered within first 3 rings
7
Years average tenure for employees
1
Call at a time means callers aren't put on hold
Industry Awards in the US & Canada
Awarded for excellence in caller experience, courtesy, response time, accuracy and overall service to their clients.
14-Year Diamond Plus ATSI Award of Excellence
11-Year Sapphire Award Winner from Cam-X
SASA Superior Agent Service Award: 5 of the top 10 individual Superior Agent calls were awarded to MLT Agents.
Free Download:
10 Tips for Choosing a Telephone Answering Service
What We Believe
Better customer service begins with a consultative approach
We can’t serve your customers if we don’t know your business. We utilize a consultative approach so we can create the best plan for you.
Consultation to build your answering service plan
We start each engagement with a consultation to identify your business needs, industry specifics, financial parameters, message delivery requirements, etc. Then we create the answering service plan that will fit your needs.
Quality control ensures satisfaction for every customer
Delivering professional service to your customers means holding our employees to the highest standards. Our employees undergo rigorous ongoing training to ensure they are well equipped to represent your brand.
Weekly reviews & accuracy checkpoints
Every agent is evaluated weekly on three random calls to comply with MLT’s quality assurance program. The program checklist features 16 specific aspects of handling each incoming conversation.
The performance checks don’t stop there. After each message is taken, it is reviewed once more by our dispatch team for accuracy. Then, our dispatchers ensure the message is properly routed.
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Quality you demand from an answering service
English-Speaking
All of our agents are native English speakers. Language barriers will never be an issue for your customers.
Spanish speaking services are available at request.
National Service
We provide services to the greater mid-atlantic area and beyond. While our agents are based on the East Coast, we provide 24/7 service nationwide.
Professional
Our agents undergo intensive professional training. They also are trained in handling issues for your specific business and industry.
Industry knowledge makes your calls more accurate
Our agents have experience in your industry. Industry knowledge means that our agents use the right industry-specific terms, ask the right questions, and know what not to ask.
Healthcare
- Medical practices
- Health systems
- Home healthcare
- Specialty practices
- Dental offices
Trades & Services
- HVAC
- Plumbing
- Electrical
- General contracting
- Oil & Gas Delivery
- Commercial Services
Property Management
- Residential properties
- Commercial properties
- Association management
- Realtors
Professional Services
- IT/Managed services
- Digital agencies
- Law offices
- Small businesses