Professional Phone Answering Service

A live, personable voice
in a digital world

  • 24/7 Answering Services
  • After Hours Answering Support
  • Virtual Receptionist Services
  • Call Overflow & Office Hours Support

We help you succeed by bridging the communication gap when you’re unavailable

About Main Line TeleCommunications »

Specialized Industry Expertise Improves Call Quality

Healthcare

  • Medical practices
  • Health systems
  • Home healthcare
  • Specialty practices
  • Dental offices

Trades & Services

  • HVAC
  • Plumbing
  • Electrical
  • General contracting
  • Oil & Gas Delivery
  • Commercial Services

Property Management

  • Residential properties
  • Commercial properties
  • Association management
  • Realtors

Professional Services

  • IT/Managed services
  • Digital agencies
  • Law offices
  • Small businesses

Our Happy Customers

We maintain a higher customer satisfaction rating than Disney, Apple, and other big brands

Our Net Promoter Score (NPS) is higher than Disney, Apple, and other big brands.

Main Line TeleCommunication’s NPS score is 86/100
(Disney’s is 82/100; Apple’s is 79/100)

NPS score gauges the loyalty of a firm’s customer relationships.

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We Will Be There to Answer Your Questions

Whether you are new to an answering service or want to switch to a better answering service, we have the answers to your questions.

Service That Makes Your Customers Feel Like a Priority

Reaching voicemail can be frustrating. It makes customers feel like you are too busy or unavailable for their business.

Answer Every Call With a Personable Voice

Personalized Business Greeting

Clients think that they are reaching your team, even when you're unavailable.

Message Delivery - Your Way

Receive messages via text, phone, email, or pager – whatever works for you.

Improve Office Customer Service

Focus on the customers in front of you without the stress of the phone ringing off the hook.

Answer Within 3 Rings

Your customers will come to know that a friendly, professional voice is always on the other end.

Capture More Leads

Show prospects you are ready for their business at any time, day or night, even when you’re out.

HIPAA Compliant

Trained professionals and compliant messaging handles protected health information.

About Us

Better Service Starts With Main Line TeleCommunications

50 Years in Business

Serving the greater Philadelphia business market and nationwide

High Customer Satisfaction

Rated better than companies like Apple and Disney (via NPS score)

Consultative Approach

Our approach helps us get to know your business so we can better serve your customers.

Our People

Vetted, Trained, and Well Reviewed Answering Professionals

We take customer service seriously. Not only do our agents go through extensive training, they are each monitored and scored on multiple calls weekly to ensure we maintain our high levels of professionalism and quality.

Our agents have been with us for 7 years on average. Our agent’s experience and commitment to quality means better service for your customers.